Operation Manager

Responsibilities:

1. Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
2. Develop, implement, and maintain quality assurance protocols
3. Establish operational plans for the business function
4. Facilitate innovation and lead managers to manage change
5. Help with the innovation process within the organization
6. Lead managers to develop organizational and governance strategies
7. Manage compliance with food and beverage hygiene policies and procedures
8. Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
9. Ensure that operational activities remain on time and within budget
10. Track staffing requirements, hiring new employees as needed
11. Oversee accounts payable and accounts receivable departments
12. Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
13. Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
14. Partner with cross-functional teams to improve proprietary tools and systems
15. Work closely with legal and safety departments to ensure that activities remain compliant
16. Oversee materials and inventory
17. Conduct budget reviews and report cost plans to upper management

Requirements:

1. 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
2. Strong skills in development and oversight
3. Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
4. Proficiency in conflict management and business negotiation processes
5. Knowledge of business productivity software and an aptitude for learning new applications