OPERATION MANAGER

Job Responsibilities

1. Oversee and perform the daily operations of the outlet for efficient operations.
2. Work closely with the Area Manager on strategic business planning and operations.
3. Develop cost-effective operational plans to achieve the outlet’s goals.
4. Discuss ideas with the Area Manager to achieve sales targets, assist the Area Manager with the implementation of ideas, and motivate outlet staff to achieve sales targets.
5. Ensure outlet compliance with all company and authority regulations, including but not limited to hygiene, cleanliness, and workplace safety guidelines.
6. Ensure outlet compliance with Company regulations such as sales reporting, cash management, marketing displays, and inventory controls.
7. Train and retain outlet staff, providing feedback to the Area Manager on work performance and disciplinary issues.
8. Monitor outlet staff and advise on disciplinary problems such as tardiness and non-adherence to the company’s standards.
9. Assist the Area Manager with recruitment and scheduling.
10. Manage inventory levels and train staff regarding ordering.
11. Ensure good and prompt service to satisfy customers' needs.
12. Represent the company to address customer complaints and feedback professionally in-store.
13. Assist the Area Manager with maintenance issues for respective outlets.