Operation Manager

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services, and deliverables.
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders.
• Establish frameworks and standards for programme and project management; manage and compile programme-related financial and KPI information; oversee project costs and ensure finances are well managed.
• Provide and maintain a capacity planning and resource tracking service across the programme.
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget.
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained.
• Coordinate project closure to distil good practice and ensure lessons learned are logged.
• Build cohesion within the team and motivate the team to produce quality work.
• Define and embed project control and governance.
• Provide project planning, milestone management, scope management, and resource forecasting.
• Financial management; change management across the project portfolio.
• Prepare regular status reporting for the engagement leadership.

Requirements:

• Proven track record for planning, executing, controlling, and closing projects.
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people.
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects.
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, and dependencies.
• Highly efficient in resource planning and task assignment.
• Knowledge of benefits and dependency mapping, risk management, and resource planning.
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS Project.
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business.
• Strong and demonstrated ability to build lasting relationships with key stakeholders.
• Ability to competently mediate disagreements and negotiate agreeable resolutions.
• Experience of programme and project level financial management.
• Experience of defining and delivering benefits realisation for projects and programmes.