Operation Manager

Responsibilities:

1. Oversee daily operations, plan and schedule manpower.
2. Coordinate with HOD and customers to ensure quality service delivery (compiling, analyzing, and reviewing operation plans to improve work procedures and quality service delivery).
3. Ensure staff adhere to safety measures when executing cleaning tasks/operations.
4. Monitor working time to ensure that overtime is completed correctly, meeting payroll requirements.
5. Assist in negotiating terms, conditions, and pricing, and ensure they are accurately executed and satisfied.
6. Ensure that budget guidelines set are followed and deviations should be communicated with explanations.
7. Complete other duties as assigned by the Director or HOD.

Required Knowledge, Ability, and Capacity:

1. Nitec & above (in any discipline).
2. IT savvy.
3. Possess good customer service skills.
4. Demonstrated ability to think strategically and juggle multiple priorities.
5. Excellent verbal and written communication skills and demonstrated success in working on a team.
6. Good team player with effective communication and interpersonal skills.
7. Self-motivated, detail-oriented, and show a high level of initiative.
8. Experience in the laundry industry would be advantageous.
9. Class 3 driving license (optional), physically fit as it requires traveling around from site to site.