Operation Executive

1. JOB PURPOSE

To work with the Operation Manager and meet the KPI set for the organisation, from a range of responsibilities, including grooming, attitude, parking, prompt scheduling (as according to protocol set), and riders and drivers management.

To strengthen relationships with all drivers, riders, and customers by delivering a high standard of service and support.

2. DIMENSIONS

• Direct support to Operation Manager
• Working closely with customers, riders, drivers, and Operation Manager
• Responsible for riders and driver grooming, parking, on-time scheduling, finding replacements for down riders, building rider strength, and informing OM of any riders/drivers related issues
• Responsible for all feedback from customers and communication to Operation Manager
• Able to drive a van and do deliveries as a backup plan. Must have class 3 license.

3. KNOWLEDGE, TRAINING, EXPERIENCE, AND TECHNICAL SKILLS REQUIRED

At entry:

• At least one (1) year experience working in Logistics Operation or last mile delivery
• Experience of working as a team
• A good team player and able to communicate with all levels of personnel
• Ability to work to a high standard under pressure to ensure deadlines and targets are met
• Strong administrative and word processing skills, proficient in all Microsoft Office packages, including Excel, and familiar with preparing PowerPoint presentations
• Good interpersonal skills
• Good writing skills
• Comfortable using Apps

At maturity:

• Excellent working relationships with all partners
• Ability to undertake additional responsibilities and prepare for the next level job scope