Operation & Compliance Manager

Job Description - Operation & Compliance Manager (240001JG)

OCBC Merchant Payments Business is seeking an Operation & Compliance Manager to manage the daily activities and associated support functions of payment processing, ensuring that the policies and procedures are in full compliance with the bank’s standards.
You will report to the Head of the Merchant Services Unit, where you should possess resilience and adaptability to changes and be able to plan, organize, and carry out daily operations to meet the deadlines and production goals.
This role will also work closely with the Relationship Managers, and through the scope of work carried out, you might interact with Schemes, Payment Gateway, and Terminal vendors to assist the merchants in their daily operations to support BAU processes, investigations, prioritize solutions for merchants, and improve efficiency.
The ideal candidate must demonstrate the ability to understand business processes and review and renew any policies and/or procedures that will support the Merchant Payments Business in operational matters. With demonstrated capabilities and proven results, the candidate can also expect career progression from an individual contributor role to a team-lead role and eventually taking on wider responsibilities in the management team.

Job Responsibilities

1. Responsible for day-to-day payment operations processing, including report downloads, reconciliation between partners, and settlement with partners within the stipulated time frame.
2. Support the team overseeing partnerships and manage inquiries related to reconciliation, settlement, and transactions.
3. Work with relevant internal stakeholders and external partners to troubleshoot and resolve customer queries and issues in a systematic and timely manner pertaining to payment-related issues.
4. Be involved in project-related initiatives pertaining to payment operations and partner onboarding to drive innovation and improve user experience.
5. Provide support from an operational perspective for internal and/or external audits on periodic and/or ad-hoc assessments.
6. Support and work on user acceptance testing until successful system deployment and/or partner onboarding.
7. Assist in keeping a central updated documentation repository of all settlement and reconciliation processes and internal procedures.
8. Assist in any other payment operations as well as managing partners’ requirements pertaining to payment operations-related matters as required.

Qualifications

The candidate should possess at least 3-4 years of relevant implementation experience. New Graduates who display the correct attitude and aptitude for these specialized tasks can be considered.

Job Required Traits

1. Strong work ethic, good judgment, initiative, and attention to detail.
2. Strong Integrity.
3. Problem-solving skills.
4. Initiative in learning and demonstrating a Growth Mindset.
5. Good command of language (oral and written).
6. Ability to multi-task and manage stress.
7. Independent yet able to contribute as a team.
8. Analytical and meticulous in details.

Primary Location

Job: Product Manager

Organization

Organization: Group Lifestyle Financing and Ecosystems