Operation Assistant (Logistics/Freight forwarding, Up to $3000)

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Stanford Manpower
Northeast
SGD 20,000 - 60,000
Be among the first applicants.
2 days ago
Job description

Duties and Responsibilities

  • Carry out daily operational activities in accordance with established Standard Operating Procedures (SOPs).
  • Provide clear and effective communication to assist customers with inquiries, requests, and expectations.
  • Work closely with the Customer Service Manager to troubleshoot and implement logistical or operational solutions for moderately to complex issues.
  • Understand customer requirements, assess relevant information, and address inquiries or complaints in a timely manner.
  • Coordinate with internal teams, overseas customers, vendors, and agents to facilitate seamless inbound and outbound shipment processes.
  • Monitor transportation progress, ensuring compliance with delivery schedules, and take necessary actions in case of delays or issues by providing updates and working towards resolutions.
  • Manage and maintain data accuracy, completeness, and consistency in the system to support overall operational efficiency.
  • Build and maintain strong customer relationships by providing high-quality support, ensuring smooth transportation arrangements, and enhancing customer satisfaction.
  • Identify and resolve internal and external challenges to ensure operational effectiveness.

Qualifications

  • 1 to 2 years of experience in customer service or operations within the freight forwarding or related industry.
  • Proficiency in Microsoft Office applications and relevant technical software.
  • Strong written and verbal communication skills.
  • Excellent analytical and problem-solving abilities with the capacity to remain composed under pressure.

HOW TO APPLY?
Please submit your resume to elsie.lee@stanfordmanpower.com for a faster shortlisting process!
- Elsie Lee (Reg no: R1109571)

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