Operation Assistant (Logistics/Freight forwarding, Up to $3000)

Duties and Responsibilities

• Carry out daily operational activities in accordance with established Standard Operating Procedures (SOPs).
• Provide clear and effective communication to assist customers with inquiries, requests, and expectations.
• Work closely with the Customer Service Manager to troubleshoot and implement logistical or operational solutions for moderately to complex issues.
• Understand customer requirements, assess relevant information, and address inquiries or complaints in a timely manner.
• Coordinate with internal teams, overseas customers, vendors, and agents to facilitate seamless inbound and outbound shipment processes.
• Monitor transportation progress, ensuring compliance with delivery schedules, and take necessary actions in case of delays or issues by providing updates and working towards resolutions.
• Manage and maintain data accuracy, completeness, and consistency in the system to support overall operational efficiency.
• Build and maintain strong customer relationships by providing high-quality support, ensuring smooth transportation arrangements, and enhancing customer satisfaction.
• Identify and resolve internal and external challenges to ensure operational effectiveness.

Qualifications

• 1 to 2 years of experience in customer service or operations within the freight forwarding or related industry.
• Proficiency in Microsoft Office applications and relevant technical software.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities with the capacity to remain composed under pressure.

HOW TO APPLY?
Please submit your resume to elsie.lee@stanfordmanpower.com for a faster shortlisting process!
- Elsie Lee (Reg no: R1109571)