Onsite Technician - Smart Home Appliances

Official website: https://www.dasher.sg/

What's your role?

Dasher Singapore is looking for an enthusiastic Onsite Technician to join our team and help customers enjoy the best of smart home technology! This role is perfect for tech-savvy individuals who love working with people and want to make homes smarter and more convenient.

Key Responsibilities

1. Install Smart Appliances: Go to customers' homes to set up cool smart devices like robot vacuum cleaners, cordless vacuums, dishwashers, water purifiers, and smart lighting.
2. Train Customers: Teach customers how to use their new gadgets effectively. Make sure they feel comfortable and excited about their smart home upgrades!
3. Provide Tech Support: Assist customers with troubleshooting and resolving any problems related to their smart devices, including smartphone app connectivity.
4. Plumbing Knowledge: Use basic plumbing skills when installing appliances that need water connections, ensuring everything complies with Singapore’s housing standards.
5. Water Purifier/Dispenser Experience: If you have experience with water purifiers or dispensers, that’s a big plus! It will help you provide even better service.
6. Team Player: Work closely with your teammates to ensure every customer has a fantastic experience. Share tips and ideas to improve service quality.

What's the skill required?

• Entry level candidates are welcomed to apply!
• Good command (both spoken and written) in English and 中文 in order to communicate with Chinese speaking customers and suppliers.
• Valid Singapore 2B motorbike or 3A car license.
• Able to work 5.5 days a week, Mondays to Friday, 9am to 6pm, Saturday, 9am-1pm.

Who's there to support you?

Do not worry! Everything starts with a training where your senior will guide you through our products information and internal communication process flow. After the onboard training session, you will be guided by your team lead starting from day one. You're not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters. You will be involved in various internal sharing sessions about the latest info on new product launches and new technology trending news updates.

Benefit Package

1. Must-have:

• CPF contribution
• AWS
• Annual Increment

2. General:

• Medical Benefit
• Optical Benefit
• Dental Benefit
• Annual Leave
• Medical Leave
• Compassionate Leave
• Parental Leave
• Child Care Leave

3. Special at DASHER:

• Insurance
• Laptop provided
• Company Trip
• Anniversary Gift – Thank you for being with us!
• Birthday Gift – Must celebrate!
• Snacks and Refreshments provided
• Staff Discount – The deal can go real crazy!

Nurturing Your Growth, Our Priority

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop, but DASHER is committed to overcoming all of them and believes that where there is difficulty, there is opportunity. Face challenges, take them on, conquer them, and GROW!

Elite Teammates – a dream team

DASHER is committed to maintaining a positive organisational culture and further improving it. You will be working with different people with different strengths and expertise, but you all share a thing in common, which is that you are all ELITE. The team focuses a lot on efficiency which will definitely drive you to discover and unleash your own potential. Take this opportunity to gain experience and knowledge from your teammates!

Career Progression – clear path ahead

DASHER has a high expectation for you to learn and grow fast. You’re expected to play a leadership role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point in time, it’s your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

We would rather describe ourselves as a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize the values created and the journey we went through together in achieving our mutual goals.

DASHER nurtures you with support, resources, and opportunities. You achieve personal growth via precious experiences and knowledge you gain while staying with us, and in this process, you drive the success of DASHER as well, enabling the organization to grow to the next level.

At one point in time when you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of a football player. There should be no hard feelings, and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey, but we will make it your most remarkable and memorable one.