Online Execution Analyst(12 month Contract)

Online Execution Analyst (12 month Contract)

The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible for ensuring a best-in-class customer experience through planning and executing the end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell-through; plan and execute New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role in driving the strategic fulfilment roadmap and programs in all Pacific countries. As customer buying behavior rapidly shifts towards online, there is a great opportunity for a highly motivated individual to join us as Online Execution Analyst. In this role, you will play a central role in ensuring all Apple online orders are shipped and delivered on time, work collaboratively to automate operations and secure operational excellence, and use insight and analytics to improve the supply chain process.

Description:

1. Support daily online operations related to order management, peak events & new product introduction execution activities.
2. Advocate for the customer experience through thorough data analysis, benchmarking performance levels against commitments to customers, and identifying/root-causing performance gaps that undermine targeted operational excellence.
3. Collaborate and partner with Operations teams to understand business processes and identify optimization opportunities.
4. Build and strengthen relationships with Apple Online, Supply Demand Management / Supply Demand Execution, Logistics, Finance, and Legal / Compliance teams while driving innovative end-to-end solutions focused on improving Apple’s click-to-deliver processes.
5. Lead or participate in cross-functional initiatives including business requirements definition, User Acceptance Testing (UAT) as/when required to implement new and/or improved system/process capabilities.
6. Actively seek to understand regional nuances, supply allocation, quotes at goal and influence corrective actions to meet the best customer experience on behalf of RFO.
7. Improve and strengthen an effective management system (metrics, Key Performance Indicators) directed at continuously improving the speed and quality of our work and increasing end-customers’ satisfaction.

Minimum Qualifications:

• Graduate Degree in fields such as Statistics, Applied Analytics, Supply Chain Management, Operations, Decision Support, Information Technology, or Finance required.
• At least 5 years of proven experience in operations, supply chain management, operation analytics, or business process re-engineering. Added advantage for e-commerce and online execution experience.
• Proven analytical skills and expertise in data visualization tools, with the ability to translate complex findings to a business audience (Advanced Excel, Tableau, etc.).
• Basic coding skills for automating simple, operational repetitive tasks (via Excel macros, Python, etc.).

Preferred Qualifications:

• Solid experience in using SAP or equivalent ERP systems.
• Adaptable and flexible to work in a fast-paced matrix organization with strong relationship and stakeholder management skills to foster consensus and collaboration.
• Strategic problem solver with demonstrated ability to envision the future state of the end-to-end process and make improvement recommendations.
• Meticulous with excellent attention to detail.
• Proven ability to multitask and prioritize diverse tasks with a track record of meeting hard deadlines.
• Strong communication skills, both written and verbal, with the capability to present to senior management.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.