On-site Support Engineer

Description

Do you pride yourself on delivering the highest standard of customer service? Are you a fast learner and possess a keen desire to maintain and operate a wide variety of systems? Do you like helping out at events, ensuring that the AV components are all well taken care of? If so, come join our team. We believe in delivering excellence and if you share the same motto, we’ll be a great fit together. We promise you a friendly work environment and the opportunity to grow your career.

The Responsibilities

Implementation Support / Operations

• Provide support in the implementation and operation of all aspects of audio visual, video conference, display and presentation technologies used in the client’s premises.
• Assist in the provision of support for internal and external events.
• Carry out routine testing of equipment to diagnose, log and report operational faults.
• Work with our team to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system downtime are kept to a minimum.
• Ensure any paperwork is completed on time and filled out completely, as required.
• Support in-house Video Conferencing technology.
• Clean and maintain audio and video equipment and ensure that they are stored properly.
• Diagnose, test and resolve A/V equipment and media system problems as part of the regularly scheduled preventative maintenance cycle.
• Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting.

Maintenance

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
• Maintain records of equipment usage (when applicable), make minor adjustments and repairs to equipment when necessary.
• Raise tickets for faults and liaise with relevant bodies for repairs of malfunctioning equipment.
• Proactively maintain/report to ensure all AV equipment is always of the highest standard and functioning correctly.
• Assist with first line fault repairs.
• Carry out scheduled maintenance checks (room checks/power downs) and write technical reports based on test results.

The Pre-Requisites:

• Responsible, self-motivated and a self-starter.
• Preferably at least two years of experience in the operation, engineering and/or installation of AV systems. A strong knowledge of audio, video and networking engineering fundamentals.
• Should have, if not all, most of the following industry certifications: Crestron, Zoom, QSC, Cisco, Shure, Poly.
• Team player and can work independently.
• Drive to exceed expectations and deliver excellence.
• Must be able to effectively handle stressful situations.
• Candidate must possess at least a Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Required language(s): English.