Officer - Account Maintenance Specialist - Global Banking Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Responsibilities:

• Ensure the account on-boarding and signature maintenance requests are delivered in accordance with the operating procedures, CDD requirements for the branches supported by Hub in Singapore.
• Ensure all internal reporting and matrices are aligned to the agreed SLA, on-boarding and signature maintenance governance, and QA metrics.
• Verify clients’ on-boarding documents to ensure they are duly signed as per account opening board resolution, and the supporting KYC documents are received in good order per respective branch’s CDD requirements.
• Prepare and send the required KYC Notification Letter to the clients.
• Track and circulate the Monthly Doc Exception Report, Mandate Outstanding Case Log to the relevant key stakeholders.
• Support the Team Lead in coordinating with branches for the document retrieval requests from internal, external business partners.
• Perform detailed review of signature maintenance requests to ensure they are duly signed; the supporting KYC documents are received in good order per respective branch’s CDD requirements.
• Coordinate with GBS India Team for the backend system operational tasks (to include upload signers in CVAT, GDS, SVS).
• Custodian of the original on-boarding & signature maintenance documents for Singapore Branch. This includes record retention management and the monthly onsite records attestation.

Required Skills:

• At least 2-5 years’ hands-on working experience in account services for corporate clients in banking.
• A good understanding of the account opening process and client documentation requirements, including KYC documents.
• Detail orientation and high sense of responsibility.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Willingness and ability to play an active role in identifying and implementing process improvements.
• Good communication skills.
• Well-written and oral English.
• Self-motivated with ambition to take more responsibilities.
• Flexibility of working hours.

Desired Skills:

• Understanding of Client Due Diligence measures as part of the account opening onboarding requirements.
• Deep understanding of the local regulation and legal practical documentation behaviors of the jurisdiction.