Office Receptionist

We are seeking a professional and friendly Office Receptionist to be the first point of contact for our company. The ideal candidate will have excellent communication and organizational skills, ensuring smooth day-to-day operations at the front desk. This role is vital in providing exceptional customer service and administrative support to the team.

Key Responsibilities:

1. Front Desk Operations: Greet and welcome visitors, clients, and employees in a warm and professional manner. Manage incoming calls, answer queries, and direct calls to the appropriate departments.
2. Administrative Support: Handle mail and courier deliveries, including sorting and distribution. Maintain a tidy and organized reception area. Schedule and coordinate meeting rooms as needed.
3. Customer Service: Address visitor and client inquiries in person, via phone, or email promptly and courteously. Provide basic information about the company and its services.
4. Office Management: Monitor and maintain office supplies inventory for the reception area. Assist with administrative tasks, such as data entry, filing, and document preparation.
5. Security and Access Control: Maintain a visitor log and issue visitor badges. Ensure that all visitors comply with office security protocols.
6. Coordination: Liaise with internal teams to ensure seamless communication and workflow. Support event planning and execution, such as coordinating refreshments for meetings.

Requirements:

Education and Experience:

1. High school diploma or equivalent; additional certifications in office management or related fields are a plus.
2. Proven experience as a receptionist, front office representative, or similar role.

Skills and Qualities:

1. Excellent verbal and written communication skills.
2. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
3. Strong organizational skills and the ability to multitask.
4. Professional Appearance: Must maintain a well-groomed and polished personal image to represent the company professionally.
5. Warm and approachable demeanor to make visitors and clients feel welcome.
6. Ability to handle sensitive information with discretion.

Preferred Qualifications:

1. Prior experience in a similar role within a fast-paced environment.
2. Familiarity with customer relationship management (CRM) tools is a plus.
3. Multilingual capabilities are an advantage.