Office Experience Manager

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Administration

Management Level
Manager

Job Description & Summary
We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Firmwide Corporate Services
Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

How will you value-add?
As part of the Concierge and Hospitality team, you will play a key role in ensuring the service quality standards of both our visitors and staff experience in our Marina One work space. You are passionate about how delivering service excellence will enhance the experience of both our visitors and staff.

Align with our standards and exceed the expectations of both employees and guests as you embark on this exciting journey in team building and operational excellence.

In this role you will contribute in the following areas:

1. Manage and coordinate all aspects of hospitality services within the office, ensuring excellence in service delivery.
2. Develop and implement strategies and action plans to enhance the overall visitor experience.
3. Oversee the day-to-day operations of the hospitality team, including scheduling, training, and performance management.
4. Collaborate with various departments to ensure seamless integration of hospitality services.
5. Monitor feedback and satisfaction levels, implementing improvements and addressing concerns as necessary.
6. Manage budgets and expenses related to hospitality operations, optimizing resources while delivering exceptional service.
7. Vendor appointment and management.
8. Work on process improvement/process design for the overall office experience process.

You Should Have

1. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
2. A minimum of 6 years of progressive experience in the hospitality industry, with at least 3 years in a managerial role.
3. Comprehensive understanding of the hospitality/tourism industry, including hotel management, F&B operations, event management, and customer service best practices.
4. Exceptional interpersonal and communication skills, with the ability to interact effectively with visitors, team members, and stakeholders at all levels.
5. Strong leadership abilities with a demonstrated track record of motivating and inspiring teams to deliver exceptional service.

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Active Listening, Analytical Thinking, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Coaching and Feedback, Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Creativity, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Embracing Change, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering {+ 66 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date