Network Engineer (ID4458)

Company name: IT Managed Services Company

Job Title: Network Engineer (ID4458)

Hours per week: Mon to Fri 8.30am-6.00pm

Location: Tiong Bahru, Central, Singapore

Job category: Engineering and Technicians

JOB RESPONSIBILITIES

• Provide L2 tech support and diagnose problems through onsite or remotely troubleshooting.
• Install, configure, troubleshoot and support (after-sales) networking & network security equipment (major brands).
• Provide technical support and network consultancy service from time to time.
• Maintain network documentation.
• Ability to oversee customers’ requirements and translate to feasible solutions &/ or design.
• Taking ownership of customers’ technical issues reported & tracking them through resolutions timely and escalate to appropriate channels when applicable.
• Install, support and maintain hardware and software network infrastructure according to best practices including routers, switches, wireless access controller/ point, firewalls etc.
• Evaluates existing network equipment and/ or users’ needs to analyses, design, recommend and implement system changes.
• Adapt and support to enhancement and change to network configurations, whenever deemed necessary.
• Support technical needs in the company and/ or clients’ environment through integration of new and existing technologies.
• Assist enterprise solution/ sales team in joint-calls with working business partners & technology key vendors in products demo, PoC sessions, sit-down discussion, site survey, attendsite briefing etc. for projects related meetings.

Knowledge in network topology

• Ability to configure major brands of firewall devices.
• Ability to configure major brands of endpoint protection software.
• Ability to setup/ manage network switches (e.g. configure VLAN and L2 switching).
• Ability to setup/ manage wireless network devices.
• Advantage if you have good knowledge in enterprise network equipment & network security – including technical presales pitching &/ or hands-on experience.
• Advantage if you have good knowledge on WAN network: MPLS VPN and IPsec VPNs, SSL.

JOB REQUIREMENTS

• Diploma/ Degree in Information Technology IT/ Telecommunication / Computer Engineering or relevant IT certifications.
• Prefer someone (but not a must) with Cisco CCNA/ CCNP certificate or other equivalent network certificate.
• Min. 3 years of expertise in implementation / administering and troubleshooting network and IT infrastructure equipment.
• Strong written and oral communication skills.
• Ability to handle documentation and explaining network and IT architecture.
• An advantage if candidate from similar industry/ worked in SI environment.
• An added advantage if candidate has system infra knowledge experience.
• Well-versed in firewall e.g. Fortinet, Sonicwall will be major advantage.