Network Engineer (CCNA)

RK Recruitment Pte. Ltd.

Singapore

SGD 60,000 - 80,000

Job description

Benefits Summary:

Responsibilities:

Responsible for monitoring, troubleshooting, and resolving network and server issues on a rotational basis.
Manage alerts, escalated calls, and help desk tickets to meet SLA requirements.
Adhere meticulously to Standard Operating Procedures (SOP) for handling system alerts and routine tasks.
Maintain flexibility in work schedules, including the possibility of working unconventional shifts.
Step in to cover shifts for colleagues during their absence, ensuring continuous and reliable support.
Monitor network and security devices, including routers, firewalls, switches, wireless controllers, access points, etc.
Perform daily monitoring for network infrastructure and security issues using management tools and systems.
Investigate network issues, conduct root cause analysis, and collaborate with other teams to resolve issues within SLA.
Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution.
Maintain comprehensive records of network incidents, changes, and resolutions for future reference and reporting.

Additional Information:

Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology, or other IT-related courses.
Strong knowledge of networking principles, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN, SDWAN).
A minimum of 1 year of relevant experience in network-related roles is required for this position.
CCNA certification is required.
Experience in Networking Security solutions such as Fortinet, Palo Alto, Checkpoint, and Sophos is an advantage.
Experience in Networking solutions such as Cisco, HPE, Juniper, Aruba, Dell, and Ruckus is an advantage.
ITIL v4 Foundation certification will be an added advantage.
Able to work rotating shifts to support 24/7 operations.

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*We regret to inform that only shortlisted candidates would be notified. We wish you all the best in your career search.*

RK Recruitment Pte Ltd | EA License No.: 20C0280

TEH CHEE HONG | EA Personnel No.: R24121499