Network Engineer

As a Network Engineer, you will provide Level 1.5 centralize technical support (Network, Cyber and Server) for all NCS clients.

What will you do?

• Participate in maintenance standby duty to cover 24x7 support on rotational basis as pre-assigned by the team lead
• Ensure SLA Level is achieved every single fault case.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
• Attend to daily call assignment when not in standby during office hours.
• Perform weekend or after office hours duty though not on standby if required.
• Attend to preventive maintenance not limited to hardware inventory.
• Follow up case from opening till closure.
• Update incident tickets properly and promptly.
• Get certifications required to support key customers.
• New assignment by Ops manager or TSM when needed.

The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 2 or more years of IT working experience
• Basic Cisco and Alcatel switches/routers/wireless knowledge
• Basic network troubleshooting skills on layer 2 and layer 3
• Basic Network Security Knowledge
• Basic Server Administration Knowledge
• Certification in CCNA or any other network certifications will be value-add
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Strong problem-solving skills and ability to think out of the box
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Customer focused
• Proficient in written and spoken English
• Able to travel as required