Music Centre Manager

Presto Studios was founded in August 2013 – a music school where music education will always be a warm and nurturing learning experience. Till today, we have nurtured thousands of students using our teaching methodology, providing them with the most nurturing music environment as they experience the love of music at Presto Studios.

As we continue to grow, we are seeking a dynamic and motivated Assistant Manager to manage our music school in a retail setting. We look forward to having that individual join our team and play a key role in managing daily operations, human resources, customer service, and sales and enrollment.

Key Responsibilities:

1. Centre Operations:
   • Oversee the daily operations of the school to ensure a smooth and efficient workflow.
   • Manage scheduling, room allocation, and facility maintenance.
   • Ensure compliance with all operational policies, procedures, and safety standards.
2. Customer Service:
   • Provide exceptional customer service by addressing inquiries, resolving complaints, and maintaining positive relationships with parents and students.
   • Ensure the reception area is welcoming and operates effectively.
   • Monitor and enhance customer satisfaction through feedback and proactive engagement.
   • Train and motivate staff to deliver exceptional customer experiences.
3. Team Leadership:
   • Lead and support a team of teachers by fostering a collaborative and motivated work environment.
   • Assist in training, mentoring, and evaluating teaching staff to ensure high teaching standards.
   • Facilitate communication between teachers and the management team.
4. Administrative Duties:
   • Handle enrollment processes, including onboarding of new students and ensuring accurate records.
   • Monitor inventory and order necessary supplies for the centre.
   • Prepare reports on operational performance and student enrollment.
5. Strategic Contributions:
   • Work with management to implement initiatives that improve operations, enhance student experience, and grow the school's enrollment.
   • Participate in staff meetings and contribute to strategic discussions.
6. Sales and Enrollment:
   • Assist in developing and implementing sales strategies to drive student enrollment.
   • Collaborate with marketing and admissions teams to achieve enrollment targets.
   • Provide excellent customer service to prospective students and parents.

Qualifications:

• Diploma or Bachelor's degree in Business Administration, Human Resources, or a related field.
• Proven experience in operations management, human resources, and sales.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Familiarity with the music education industry is a plus.

Additional Requirements:

• Ability to work in a fast-paced and dynamic environment.
• Proactive and solutions-oriented mindset.
• Customer-oriented with an entrepreneurial mindset.
• Warm and cheerful demeanor.

Job Highlights:

• 5 days work week, including 1 weekend.
• Incentive Scheme.
• Work-life balance.
• 14 days of Annual Leave and Sick Leave.
• In-House Learning, Development, and Training are provided.
• Professional Career Development Opportunities.
• Complimentary Music Lessons.
• Vibrant and Supportive Company Culture.

If you’re ready to make a meaningful impact and take your career to the next level, we’d love to hear from you! We regret to inform that only shortlisted applicants will be notified.

Summary of Role Requirements:

• Flexible hours available.
• More than 4 years of relevant work experience required for this role.
• Work visa can be provided for this role.