About this role
You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about a quarter of all the world's money under management.
BlackRock is a global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities, and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces, and several other benefits.
An individual selected for this position will have the responsibility to cover business-critical compute workloads, real-time/interactive processing, data transfer services, application and new technology onboarding and upgrades, and recovery procedures. The international team is split into 4 global regions to provide 24/7/365 support.
Additional responsibilities may include developing more cost-effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Onboarding new technologies, assisting in proof of concept build-outs and disaster recovery testing and planning.
If any of this excites you, we want to talk to you.
Team Overview
The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients) acting as a first responder relative to troubleshooting, problem resolution, and escalation.
Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.
Our benefits
To help you stay energized, engaged, and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.