Mercer Marsh Benefits Multinational, Regional Account Manager

Mercer Marsh Benefits Multinational, Regional Account Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Mercer Marsh Benefits Multinational Team. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

In order to support our team and strengthen the growth of our business in Singapore, we are looking for a Mercer Marsh Benefits Multinational, Regional Account Manager.

An exciting opportunity to join a new and growing team in Asia. The Global Benefits management team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia.

As a Regional Account Manager you will be expected to lead, develop and foster long-term strategic relationships with a portfolio of clients, and are responsible for retaining, servicing and expanding key accounts. Account managers collaborate across the firm to provide comprehensive product and service solutions that meet the client's needs. You will therefore be expected to be able to build strong relationships with clients and internal stakeholders, demonstrate effective organizational and strong leadership skills. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

Being a global and multi-disciplined company, the team and the wider MMC organization will provide you with strong career growth opportunities within and outside of Asia; supporting your career growth through leveraging and developing your skill sets.

We will count on you to:

External Client Level:

• Lead the overall Regional Client relationship. Understand client needs and requirements and support strategies to enable the team to deliver the expected services.
• Produce client ready content to be presented at annual strategy planning meetings to discuss regional/global benefits priorities for the upcoming year.
• Lead in client meetings and contribute by providing information about active renewals, status updates and ad-hoc requests.
• Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.
• Ensure that the process within operations are run effectively and efficiently, aligning to client’s expectations.
• Manage customer satisfaction by ensuring customer’s complaints and requests are attended within the required TAT and SLA.
• Design, develop and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.

Local Level:

• Liaise with local brokers in each market to ensure the Rules of the Road are understood and followed.
• Ongoing tracking of broker arrangement: Tracking and reporting will include details of insured benefits by country, renewal outcomes and recent activities, commissions/fees, pooling status, etc.
• Support brokers in delivering high quality renewal reports to enable the client to take the right decisions.

Regional/Global Level:

• Provision of information to global and regional contacts as agreed in the Rules of the Road to facilitate decision making on renewals.
• Liaise with multinational pooling network partners to obtain pooling exhibits as appropriate and to ensure understanding and execution of the pooling strategy.
• Participation in and facilitation of global and regional monthly calls to review the status of current renewals and ongoing initiatives.

What you need to have:

• Minimum 5 years of relevant experience in Health domain.
• Regional Relationship Management experience in the area of Health & Benefits environment, insurance or outsourcing services.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience working across multiple countries and language skills.
• Strong oral and written communication & presentation skills.
• Good analytical skills – reading, interpreting and communicating data.
• Strong self-starter, fast learner, quality conscious, committed to deadlines.
• Successful candidates will need to complete MAS broking license in Singapore.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.