Membership Relations, Sales & Marketing Executive

Responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs.

What you will be doing

1. Membership Processing: Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions.
2. Data Management: Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.
3. Member Support: Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.
4. Membership Communications: Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.
5. Sales and Marketing: Generate leads, follow up on inquiries, and deliver product information. Assist in planning and executing marketing campaigns and track key performance indicators (KPIs).
6. Report Generation: Generate regular reports on membership trends, statistics, and performance metrics.
7. System Maintenance: Update and maintain the membership management system to ensure data accuracy and efficiency.
8. Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to member data.

What we are looking for

1. Candidates who hold a Diploma/ GCE “A” levels is preferred.
2. Excellent customer service with good interpersonal skills.
3. Proficiency in oral and written English; another language is a plus (to liaise with English and Mandarin-speaking associates).
4. A collaborative team player with strong communication, customer service, and interpersonal skills.
5. Prior sales and marketing experience is a plus.
6. Positive and proactive attitude.
7. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.