Member Services and Events Executive

As the Member Services and Events Executive in Singapore, you will play a pivotal role focused on enhancing the overall experience and value for members. You will be dedicated to supporting and delivering exceptional activities, including events and services, that cater to the diverse needs and interests of members. From supporting the member volunteer network, coordinating networking events and localised content delivery, to providing personalised support and resources, you will ensure that members not only feel valued but also gain tangible benefits from their membership. By fostering a strong sense of service and consistently offering quality experiences, this role contributes to the growth and satisfaction of our membership, ultimately driving the success of our organization.

Your key responsibilities are to provide Member service, support events, including attending to the Reception desk for walk-in enquiries, responding to calls and emails from members or prospective members, supporting onsite webinars and events, and being a point of contact for your areas of responsibility.

This position will require you to be onsite full time during business hours, Monday through Friday.

Team Purpose

The Divisional team is dedicated to one overarching purpose: to ensure the consistent, equitable, and exceptional delivery of services whilst attracting the next generation of members. We collaborate widely to understand the specific needs of our diverse membership and work diligently to provide customized solutions and support. Our goal is that every member experience has the highest level of satisfaction and derives maximum value for members. By consistently delivering on our commitment to excellence, we not only strengthen the bonds between our organization and members but contribute to the organization's growth and reputation as a trusted partner and resource within our industry.

About You:

This position would be suitable for candidates who have:

1. Experience in customer engagement and exceptional customer service.
2. Ability to build and maintain strong relationships with members, understand their needs and preferences, and provide customised support.
3. Experience in member retention strategies and feedback management is valuable for continuously improving member satisfaction.
4. Strong communication skills, experience with professional communication practices, including face-to-face, emails, drafting customised member communications (e.g., newsletters), and member volunteer network support (e.g., Divisional Council agendas and minutes).
5. A proven track record in planning, coordinating, and executing a variety of events, including networking events, conferences, webinars, and workshops. Experience in event logistics, budget management, vendor coordination, and attendee engagement is crucial.
6. A qualification, preferably in a Business or Events discipline would be highly advantageous.

Why we love working here:

• We are a Values led organisation, we Create opportunity, Pursue excellence, Achieve together.
• Monthly Health and Wellbeing sessions, weekly learning labs, generous reward and recognition program.
• The people, you'll work with like-minded and talented colleagues who aspire to be the best.
• Our members, they are at the heart of everything that we do.
• Busy, fast paced, and we are passionate about what we do.
• Paid parental, volunteer, study leave and the ability to purchase additional leave.
• Learning & Professional Development opportunities.
• We are global, so global mindsets are encouraged.

About Us:

CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 174,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are a values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.