Member Engagement Executive

Become a Member Engagement Executive and be at the heart of delivering smooth operations while crafting exceptional, memorable experiences for our valued members!

Tasks & responsibilities

• Address member inquiries, concerns, feedback, and requests via phone, email, and in-person.

• Generate reports as requested.

• Greet members and guests warmly, maintaining professional communication.

• Execute opening/closing procedures, desk duties, and additional tasks.

• Handle payments, cash, stamps, lost & found, endorsements, and special passes.

• Provide counter and admin support to the operations team, ensuring adherence to processes.

• Coordinate library and art events, logistics and gallery coordination.

• Greet guests, manage crowd control, and ensure registration compliance.

• Maintain lobby cleanliness and uphold security and emergency procedures.

• Assist supervisors, managers, and incoming associates in task execution, ensuring adherence to SOPs.

Qualifications & experience

• At least a GCE 'O' level certification.

• A minimum of 2 years of experience in the hospitality industry (e.g., hotels, clubs, etc.).

• At least 2 years of experience in a supervisory role.

• Excellent interpersonal skills, with the ability to confidently engage with individuals at all levels.

• Strong leadership qualities.

• Strong problem-solving abilities and a proactive approach to generating ideas and solutions.

• Capable of training and supervising associates effectively.

• Good in administration, knowledge in Microsoft Office is a plus.