Medical Case Manager - Nurse

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

We are looking for a nurse who has excellent medical report writing and critical thinking skills. They should be able to work well under pressure, understand how to prioritize and escalate as necessary.

What You Will Work On

The Nurse Case Managers are integral to the provision of Medical Assistance. Our role is to review medical information in a timely fashion and provide an expert opinion on how to provide the highest level of care to our client group. The types of cases we manage vary widely from oversight of non-urgent outpatient reviews to emergency medical evacuations. Our client groups are located all round the world and as such we need to be prepared to interact with medical professionals from different countries to obtain medical information in a timely fashion to provide an effective response. We ask our medical team to draw upon their own experience and the shared experience of the team to provide an informed opinion on case management.

The role holder will be responsible for:

• Day to day case management
• Reaching out and contacting medical professionals on an international basis to gain medical updates on a patient’s condition
• Demonstrate critical thinking skills when planning for case management
• Liaise with colleagues within the Operations team to ensure open effective communication
• Perform telephonic patient assessments

Who You Will Work With

Crisis24 has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services. With a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader.

You will be working with the Medical Assistance Team, there is an operational team and a medical team.

The Medical Team are a small team which make good communication skills essential as we very much encourage team working.

We currently have nurses and Doctors across four continents, working together for a follow the sun service. The medical team comprises of Doctors, Nurse managers, nurses and a clinical support specialist.

What You Will Bring

• Must be a qualified and registered nurse
• Must have a minimum of 3 years clinical experience, preferably in a critical care setting but other settings will be considered if experience suitable
• Own and promote medical case handling procedures
• The ability to plan and manage their own caseload
• Good problem-solving skills
• Decision maker
• Excellent communication skills – both verbal and written
• ‘Can do, will do’ attitude
• Ability to take ownership of problems and resolve them
• Effective time manager and a person who can prioritize
• Be able to integrate and work well within a team
• Advantageous French and / or German speaker

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.