Market Responsibility Specialist, YouTube Trust and Safety (English, Korean) - Singapore

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

Job responsibilities

• Monitor intel sources, work with cross-functional teams, and leverage native market to identify abuse trends in the Korea market, monitor emerging sensitive events, and highlight risks to the YouTube ecosystem and Trust and Safety.
• Speak Korean and English fluently to communicate and propose policy improvements based on market nuances, and support language detection, automation, language quality improvements, and local product launches.
• Prepare for major upcoming events in the market, support sensitive escalations, and drive the launch of news-related product features for the Korea Market.
• Triage threats, prepare risk assessments, and action plans based on market knowledge, including regional events and escalations, and act as the main point of contact.
• This role will be exposed to graphic, controversial, or upsetting content.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, regulations, cybersecurity, escalations, or related fields.
• Ability to communicate in English and Korean fluently to support client relationship management in this region.

Preferred qualifications

• Knowledge of current and emerging policy trends relating to online content platforms and digital media.
• Ability to build relationships with cross-functional partners across geographies.
• Ability to operate proactively in a fast-paced environment and execute cross-functional projects.
• Excellent organizational and project management skills with attention to detail.
• Excellent problem-solving skills with the ability to use data to drive strategy and business action, experience with SQL and spreadsheet software.