Marine Senior Service Engineer (Marine Generator)

Marine Senior Service Engineer

• Working Location: Boon Lay

• Working Days: Monday – Friday

• Working Hours: 8:30am - 5:15pm

• Salary range: SGD 3,700 to SGD 6,000 monthly, 13th month, SGD 250 transport allowance

Specific Responsibilities

• Standby support and 24/7 emergency call for customer support.

• Providing after-sales technical support, site recovery, and maintenance responsibilities to distributors/end customers.

• Provide installation, commissioning, and on-site training to support customers according to the scope of the project.

• Generate service reports to customers in a systematic manner.

• Investigate and handle all customer complaints related to product failures.

• Investigate root causes of failures and recommend solutions.

• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.

• Maintain close working relationships with key customers to ensure follow-through until issues are resolved.

• Develop service training material, ensuring all technical and training documents are up-to-date and organized.

• Provide specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience.

• This position requires a fair amount of traveling in the Asia Pacific and Southeast Asia Region.

• Possess strong customer service orientation and enthusiasm for power generation products, electrical, and control systems.

• Candidates with equivalent professional backgrounds will be considered.

• Prior electrical and control experience with various control systems (John Deere ECU and KDI ECU) and synchronization systems will be advantageous.