Marine Claims Leader, Asia

Job Description - Marine Claims Leader, Asia (78005621D20240425)

In this role, you will be part of the Asia Claims Team, with a primary focus (80%) on handling and driving technical excellence across all Marine claims in Asia. A secondary focus (20%) will be on assisting with the handling of Niche Specialty claims (Political Risks and Credit Bonds, Crisis Management, Aerospace and Fine Art & Specie). You will report to the Head of Claims, Asia.

Essential Responsibilities:

• Provide superior service to clients and brokers and ensure this is adhered to by all colleagues. Continuously identify any areas where this can be improved and share the same with colleagues/management.
• Handle and drive all large and complex Marine and Niche Specialty claims across Asia, delivering resolution whilst ensuring superior service provided to clients is maintained.
• Provide oversight and direction related to coverage analysis, investigation, reserve analysis and strategic resolution of large and complex Marine and Niche Specialty claims across Asia.
• Adhere to the large loss governance in respect of Marine and Niche Specialty claims across Asia, ensure consistency in the execution of the same, attend watchlist/roundtable meetings and provide relevant input on strategic resolution/reserving (IBNR or case).
• Ensure all recovery (including all reinsurance recoveries), salvage, subrogation are identified and exploited.
• Lead the claims response along with interested stakeholders to catastrophes and other major events for Marine and report to the leadership teams.
• Keep up to-date with market issues/developments/news that may directly/indirectly impact you/colleagues/AXA XL and to ensure these are flagged internally.
• Champion technical training and development to the local claims teams (including internal AXA GI Asia colleagues) as well as other interested stakeholders.
• Support underwriting teams with claim trends, identify and share lessons learned, marketing and business alignment as well as attend client meetings.
• Align reporting requirements and requests from the Head of Claims, Asia and assist in the implementation of the Asia Claims Action Plan.
• Work closely with the Head of Claims Singapore and Hong Kong respectively to identify and provide views on portfolio trends, large losses, lessons learnt, etc.
• Collaborate with the Claims Leaders for other LOBs in Asia to focus efforts on internal and external training and marketing needs.
• Establish a clear line of communication on a regular basis with reserving actuaries.

You will report to Head of Claims, Asia.

Required Skills and Qualifications:

• Bachelor’s degree and/or relevant experience.
• Minimum 10+ years experience in managing Marine and Niche Specialty claims (Political Risk and Credit Bonds, Crisis Management, Aerospace and Fine Art & Specie).
• Technical knowledge of the relevant Marine and Niche Specialty products (Political Risk and Credit Bonds, Crisis Management, Aerospace and Fine Art & Specie).
• Ability to speak other languages will be an advantage.
• Influencing/negotiation and critical (out of the box) thinking – ability to assist colleagues in the resolution of their claims, ability to communicate and engage with underwriters/other interested stakeholders.
• Listen and communicate efficiently, adapting to audience and channels.
• Management of conflict, lead others to embrace his/her opinion and reach a positive, accepted closure to a conflict.
• Ability to manage change.
• Focus on superior client service.

Location: SG-SG-Singapore

Work Locations: SG Singapore 138 Market St #10-01 & 03-02 (Lloyd's) CapitaGreen Singapore 048946

Job Field: Claims

Schedule: Full-time

Job Type: Standard

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.