Manager, Transportation Operations

Responsibilities:

Operational Management

• Oversee and manage daily transport operations for the Food & Groceries Delivery account, ensuring smooth delivery schedules and compliance with customer requirements.
• Lead and manage a team of drivers ensuring optimal resource allocation and vehicle utilization.
• Supervise transport coordinators in jobs scheduling and communication with drivers.
• Manage the fleet to ensure vehicle maintenance, servicing, and compliance with, safety, legal and regulatory requirements.
• Monitor transport KPIs, such as on-time delivery, vehicle utilization, and cost-per-delivery, and drive continuous improvement.
• Manage cost efficiency to meet KPI.
• Manage relationships with third-party vendors and contractors to maintain fleet readiness and reliability.

Safety & Compliance

• Manage risk by implementing and monitoring driver safety programs and ensuring drivers are equipped with proper safety gear.
• Investigate any accidents or incidents, implementing corrective measures and reporting as necessary.

Technology & Process Improvement

• Propose and lead initiatives for process improvement, automation, and digitalization in transport operations.
• Leverage data analytics to enhance decision-making, improve delivery times, and reduce operational costs.

Vendor & Stakeholder Management

• Manage relationships with external transport vendors, ensuring that service quality and cost-efficiency meet operational needs against agreed SLAs.
• Work closely with internal and external stakeholders including customer service teams, vendors, and customers to resolve operational issues.
• Negotiate contracts and performance terms with vendors to ensure alignment with service expectations and budget constraints.

Requirements:

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5 years of experience in transport management, preferably within the food and groceries delivery or FMCG sectors, with at least 3 years in a management or supervisory role, with a proven track record in managing teams and achieving operational KPIs.
• Strong vendor management and contract negotiation skills.
• Experience with fleet management systems and route optimization tools.
• Strong leadership and people management skills, with experience in coaching and developing teams.
• Excellent problem-solving and decision-making abilities.
• Strong analytical skills and experience with data-driven decision-making, with the ability to identify operational inefficiencies and implement improvements.
• Able to work under pressure and manage multiple priorities in a fast-paced environment with flexibility for weekend or after-hours shifts during peak periods.
  • Valid Class 3 or higher driver’s license will be advantageous.