Manager - Service Operations

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

Reporting to the Section Head, Service Operations, you will work closely with the Service Ops team to lead targeted communications efforts for our flagship service initiative, ‘Incredible Care’. This role is central to fostering a culture of service excellence and reinforcing the importance of ‘Incredible Care’ in a tertiary hospital setting. This role will develop and execute strategies to enhance staff engagement across all levels and job groups, ensure alignment with organisational service goals, and elevate internal and external communication across NUH.

Key Responsibilities

1. Plan and maintain a calendar of events for Service Ops.
2. Develop and maintain key messaging on ‘Incredible Care’ initiatives for senior management, and oversee the production of service collaterals to ensure consistency in message across departments within Service Ops.
3. Oversee internal communication channels, such as the hospital intranet, internet, digital displays, and other communication materials.
4. Custodian of Service Ops Corporate Identity.
5. Custodian of and content development for service-related write-up on internet and intranet pages.
6. Participate in NUH initiatives such as Project Red Roof (wayfinding).
7. Craft and highlight success service stories on hospital channels, including submission for internal and external service-related awards to foster a sense of pride and belonging.
8. Identify success measurement matrix for communication efforts and evaluate the success through staff feedback, surveys, and key performance indicators, refining strategies as needed.

Key Requirements

1. Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
2. 5+ years of experience in a communications role, preferably within the healthcare sector or a tertiary hospital.
3. Proven ability to lead employee engagement initiatives in a fast-paced and multidisciplinary environment.
4. Exceptional written, verbal, and interpersonal communication skills, with a keen understanding of healthcare communication nuances.
5. Strategic thinker with a passion for healthcare excellence and employee engagement.
6. Strong collaborator who can build relationships with clinical and non-clinical stakeholders.
7. Creative and innovative approach to solving communication challenges in a complex organisation.
8. Ability to manage multiple priorities in a fast-paced hospital setting.
9. Empathy and cultural sensitivity, ensuring inclusive communication across diverse staff groups.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together. Working in healthcare offers satisfaction that extends far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.