Manager / Senior Manager, NCIS (Wellbeing & Engagement)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS). It is the only public cancer centre in Singapore treating both paediatric and adult cancers in one facility.

This role is pivotal in shaping and managing the operations, growth, and development of the future NCIS Wellbeing Centre, along with its programs and services. The Wellbeing Centre will empower individuals affected by cancer to live well throughout their journey, recognizing that a focus on wellbeing significantly enhances quality of life. Key responsibilities include establishing and managing effective patient and caregiver engagement practices across NCIS, as well as facilitating their meaningful participation in projects and initiatives. The role also involves providing staff education and support to promote effective patient and caregiver engagement strategies. The successful candidate will collaborate closely with operational teams, clinicians, and leadership to drive patient-centered innovations, enhance the patient experience, and foster multidisciplinary collaboration. This role offers an opportunity to make a profound impact on cancer care delivery, creating programs that prioritize patient and caregiver needs while advancing NCIS’s vision of being a world-class comprehensive cancer centre.

Key Responsibilities

Wellbeing Centre Development, Growth and Operations

• Development and growth of Wellbeing Centre
• Oversee the day-to-day management of the Centre
• Support patients and caregivers to navigate and access services within NCIS, in the community and the broader health care system
• Ensure adherence to relevant quality and safety, professional and healthcare standards and mandatory education related to risk management, occupational health and safety, and other relevant areas
• Lead and oversee the recruitment and selection of any new staff and wellbeing champions (volunteers) to ensure they are orientated to the procedures and operations of the Centre.
• Manage and supervise staff, monitor staff performance and development, and address staff performance issues effectively according to NUHS policies and procedures.
• Manage the Centre’s wellbeing/cultural champions (volunteers) including offering training, support and debriefing opportunities.
• Ensure all complaints and incidents are managed in accordance to NUHS policies and procedures

Wellbeing Program and Projects

• Review and manage the Wellbeing Centre’s work plans in conjunction with broader team objectives and NCIS’ strategic directions
• Develop and implement a communication strategy for the Centre including internal and external promotion
• In accordance with the NCIS 2030 Cancer Plan, lead, develop or expand, implement and evaluate the wellbeing services for e.g., peer support groups, oncology massage, arts for wellbeing, education seminars, cultural support, wellbeing workshops and initiatives
• Work collaboratively with internal and external teams to maintain the sustainable and ongoing delivery of programs and services.
• Partner with patients, carers, staff, researchers and our broader community to ensure a wellbeing model that is responsive to patient and carer needs.
• Communicate, promote and progress the Centre’s vision and programs of services amongst staff, patients and carers, and the broader community.
• Convene various committees associated with the Centre’s program of services and participate in committee meetings, including preparation of agendas, minutes, papers and correspondence.
• Contribute to research development and evaluation to ensure service integrity and quality
• Collect and utilise existing data and work with teams to achieve continuous improvement of programs and service models
• Lead, develop and/or manage Wellbeing Projects for e.g.: palliative care volunteer program, caregiver support program, wellbeing and cultural champions
• Supervise observers/trainees on placement within team

Patient and Caregiver Engagement and Advocacy

• Active promotion of an organisational culture of engaging patient and caregiver advocates in all NCIS activities.
• Establish structures at an operational level to facilitate patient and caregiver engagement.
• Create and implement a consumer engagement framework to reinforce NCIS values and goals.
• Establish a Patient and Caregiver Advocacy Network and Advisory Committee and provide ongoing support to patient and caregiver advocates.
• Collaborate and be the NCIS representative for the NUHS Patient and Caregiver Support Office

Research, Impact and Innovation

• Implement systems to collect measurable outcomes on wellbeing programs (e.g., mental health improvements, reduced hospital readmissions, and enhanced quality of life).
• Publish findings to position NCIS as a leader in patient-centric cancer care.
• Collaborate on studies exploring psychosocial wellbeing, innovative care models, and survivorship experiences.
• Create learning opportunities for medical students, oncology trainees and researchers to integrate wellbeing into cancer care delivery.
• Pilot New Models of Care including testing novel approaches, such as multidisciplinary wellbeing teams (navigators, psychologists, nutritionists, therapists) working closely with oncologists.
• Evaluate and scale successful models to benefit more patients and caregivers.

Others

• Coordinate and oversee key wellbeing projects and initiatives involving patients, caregivers, and staff.
• Contribute to the implementation of a broader wellbeing model of care at NCIS
• Build and maintain effective relationships with key stakeholders involved in the provision of health, mental health and psychosocial services for cancer patients and caregivers
• Ensure there is financial responsibility and accountability in all areas of responsibility
• Other duties consistent with the position where required and/or requested by management

Key Requirements

• Tertiary qualifications in Health or Health Related discipline such as public health, nursing/allied health, health service management and/or project management
• Knowledge and experience in the principles and practices of patient-centred care, patient and caregiver participation in health, and community engagement
• Demonstrated experience developing, implementing and evaluating a multidisciplinary program of activities and services.
• Demonstrated experience at managing all aspects of staff and team performance, including recruitment, staff orientation, supervision, performance development and team building
• Strong communication and interpersonal skills with the ability to build relationships and work collaboratively with diverse stakeholders across the organisation; including patients, carers, the community and external providers
• High level prioritising skills and developed capacity to multi-task under pressure without loss of efficiency or composure
• Strong analytical skills with the ability to leverage data to drive decision-making and operational improvements
• Dynamic, collaborative leadership who thrives on agility, innovation and change
• Self-motivated, positive with a can-do attitude
• Ability to work independently and collaboratively as a team member
• Excellent communication (verbal and written) and presentation skills
• Experience engaging, communicating, and managing relationships with diverse stakeholders including patient and caregiver advocates, clinicians and researchers.
• Experience providing education to patient and caregiver advocates as well as staff.
• Understanding of cancer experiences and survivorship will be an advantage
• Experience in developing policies and procedures in a hospital setting will be an advantage
• Knowledge of medical terminology will be an advantage
• Experience in patient experience offices and cancer wellbeing programs will be an advantage
• Multi-lingual will be an advantage due to the interactions needed with different groups of stakeholders

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extends far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.