Manager/Senior Manager (Digital Development)

[What the role is]

To ensure that CAAS continues to be a high-performing and future-ready organisation, we are digitally transforming the way CAAS staff work using new digital tools and services, and how the public engages with CAAS through citizen-centric e-services.

[What you will be working on]

We are looking for strong and dynamic candidates to be part of the Digital Development team in CAAS’ Transformation Office. Together, you will help to achieve CAAS’ digital transformation strategic outcomes – by supporting our IT modernisation efforts and overseeing the maintenance and support of existing enterprise IT application systems.

You will be working closely with business users and vendors, ensuring system compliance with government IM8 policies, and identifying improvements to enhance business operations and delivery of CAAS’ e-services. This role requires a blend of technical expertise, project management skills, and business acumen to manage ICT systems that support CAAS's operational excellence.

Key Responsibilities

Key responsibilities include:

• Support the maintenance and support of CAAS enterprise IT systems. This requires:
• working closely with CAAS business users in scoping user requirements
• budgeting and procurement of professional services to maintain and support ICT systems
• strong project management and stakeholder engagement to ensure timely delivery and cost effectiveness
• Manage CAAS’ ICT vendors to ensure high quality delivery of services
• Support maintenance of existing CAAS enterprise IT systems to ensure their smooth operations and availability, including management of contracts and change/service requests
• Ensure that CAAS enterprise IT systems comply with prevailing government IM8 policies and requirements
• Regularly identify and exploit appropriate technology, review and improve customers' work processes and conduct business process re-engineering when required

[What we are looking for]

Requirements

• Trained in Information Technology, Computer Science, Engineering (Computing/Telecommunication) or equivalent
• At least 3 years of relevant working experience in IT project management in the scoping, design, development, implementation and maintenance of web-based application systems
• Minimum 2 years of IT knowledge in Web Development, Cloud Technologies, Cloud Security, Agile Methodology, Database Management, and Troubleshooting and Technical Support
• Working knowledge of Cloud Service Providers, Cybersecurity, and ICT governance will be an added advantage
• Good knowledge of computer concepts such as Operating Systems, Networking, Virtualization, Web Technologies, Deployment and DevOps, Security Best Practices
• Self-motivated, driven, adaptable to change, with problem-solving mindset, good team player and strong ability to multi-task
• Good verbal, written communication and interpersonal skills, with experience in stakeholder management and technical documentation
• Good analytical, presentation and negotiation skills, including vendor management experience

Note: Your appointment designation will commensurate with your relevant work experience. Successful candidates will be offered a 3-year contract in the first instance, and may be considered for placement on a permanent tenure or subsequent contract renewal.