Manager/ Senior Assistant Manager, Crisis Planning and Operational Resilience

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Manager/ Senior Assistant Manager, Crisis Planning and Operational Resilience

The incumbent will play an integral role in designing hospital infrastructure for the various types of Crisis (e.g. Civil Emergency, disease outbreak, mass casualty incidents) and management of Business Continuity Plan (BCP) for the hospital. In addition, the candidate will develop strategies and formulate policies and training programs to support the hospitals emergency preparedness across all departments within the institutions. Training and mentorship on crisis planning will be provided to the successful candidate.

Responsibilities

• Work with stakeholders and contractors to ensure necessary infrastructure provision and installations are made to support various emergency scenarios.
• Implement and maintain a global centralized information repository on emergency response infrastructure, operation manuals, and response plans.
• Plan, review and coordinate emergency responses and crisis management activities to ensure operational response readiness for civil emergency, disease outbreaks/pandemic, terror-related, and other emergencies.
• Collaborate with various internal and external stakeholders to develop and establish business continuity plans and emergency response plans.
• Scan horizon for new structures, techniques, and technology to mitigate against and prepare for identified hazards.
• Work with internal and external stakeholders in development and maintenance of risk management plans, business continuity plans, and emergency response plans.
• Establish Emergency Management awareness and training programs that comprise engagement, training, exercises, so that all clinical and non-clinical departments and their staff know and buy-in to their roles.
• Work closely and as part of the command, control, & communications, surge capacity and bed management, security, safety, information technology, and fire teams, and subsequently form an ideal organization structure incorporating emergency preparedness.
• Support planning and procurement of EP equipment, including development of maintenance regime and ensuring the readiness state.
• Plan, implement and coordinate on the setup of hospital capacity and crisis operation and related developments during peacetime and crisis management.
• Act as the main point of contact for all Emergency Planning (EP) related matters for internal stakeholders and external agencies (i.e., Ministry of Health’s Crisis Strategy and Operations Group).
• Support the Responsible Person in planning for the Hospital Protected Vital Facility and related responsibilities during National Emergencies.
• Provide secretariat support for Emergency Planning-related meetings and track matters arising, project timelines and updates.
• Any other duties/projects which may be assigned from time to time by Reporting Officer.

Qualifications

• At least a Bachelor in any discipline with at least 4-8 years of relevant working experience.
• Strong technical skills including a sound working knowledge of Microsoft Office and Adobe Acrobat to prepare, edit, and manipulate text and data. Tech-savvy - ability to learn new software and other relevant programs.
• Influential and able to inspire and persuade others across all levels of the organization, driving consensus and buy-in.
• A natural curiosity and eagerness to ask questions, explore new ideas and seek out innovative solutions.
• Good command of the English language (spoken and written).
• Possess strong analytical, communication, persuasion, influencing, written and presentation skills.
• Ability to take and record accurate notes/minutes in complex meetings.
• Ability to work independently and in a team and across teams with minimal supervision.
• Attention to detail, ability to prioritize workload, be well organized and multi-task in a smart and timely fashion.
• Able to work in a fast-paced and dynamic work environment, quick thinker and an effective problem solver.
• Maintain 100% confidentiality, tactful, diplomatic, resourceful, and exercises independent judgment and discretion.
• Proactive attitude and determination to ensure required outcomes are achieved with a sense of accountability.