Manager, Security

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

To manage the day-to-day operations of the Security Department throughout the Tengah Hospital campus. This includes the planning, organising and supervision of department personnel individual tasks and responsibilities. The HOD shall also support the Chief Operating Officer in driving security initiatives, implementation of relevant security-related systems and procedures, and also coordinate projects as needed.

The HOD shall act as the Institution Lead for Tengah Hospital within the NUHS Security Institutions and represent its interests.

Job Description:

• Overall supervision of the planning, organising and controlling of the resource deployment, conducted by the Operations Executive to meet the daily security operations in Tengah Hospital.
• Develop and implement the Security Department’s Standard Operating Procedure (SOP). The HOD shall also ensure compliance with Department SOPs by the Department personnel.
• Develop and review physical security and incident response plans for various security scenarios stipulated by MOH. The HOD shall drive initiatives to increase staff vigilance and hospital readiness through regular security reminders, training/briefings and drills.
• To act as department liaison with hospital’s Emergency Preparedness (EP) team and support all hospital planning for emergency preparedness. To supervise all related drills and incorporate findings into new SOP, where applicable.
• To oversee the management and operations of the car park system within the Tengah Hospital campus.
• To manage, escalate, contain, handover and follow-up on security incidents occurring in the hospital. This includes the quick deployment of Security personnel to respond and to update senior management on any notable incidents for review.
• To direct the investigation works, including providing relevant supporting evidence and/or documentation requested by management or authorised agency.
• To coordinate with internal and external parties on training, inter-hospital/inter-agency drills and so on.
• To be responsible for the planning of staff development, training and upskilling, operational readiness and also welfare (including workplace safety and health of department personnel).
• To conduct regular operational audit on the security resources that are being deployed, and also on the daily operations of the security systems.
• Overall supervision and oversight of the operational condition and serviceability of the integrated security management system within the Security Control Room and other designated rooms within the Tengah Hospital campus.
• To be responsible for the improvement of work processes, cost management, staffing level, and quality of service and productivity of all staff.
• To develop annual Security Department budget and workplans, and implement activities as planned.
• To monitor budget utilisation and spending, ensure vendor invoices are paid punctually, track the progress and ensuring meeting of KPIs and SLAs by vendors.
• To oversee the planning, development, coordination and execution of training for Security Department staff and other department personnel as part of the hospital’s readiness for Security.
• To perform any other tasks as assigned by senior management.

Job Requirements:

• A recognised Bachelor’s Degree or equivalent.
• Possess security background, preferably having gone through police or military training.
• Having attended/completed the WSQ Diploma in Security Management.
• At least 3 years of relevant experience in managing security manpower, preferably in a healthcare facility.
• Possess strong leadership qualities.
• Possess valid Security Officer License from the Police Licensing & Regulatory Department.
• Physically fit and capable to manage large number of people (i.e. staff, visitors and members of public) in a dynamic situation.
• Alert and observant to identify potential workplace safety (fire) and security hazards.
• Identify promising and talented staff for higher performance grading and/or promotion, where applicable.
• Possess experience in managing staff welfare. Incumbent will be required to respond to staff grievances, suggestions and feedback.
• Able to counsel and discipline staff when required, as well as promoting teamwork and cohesiveness.

This position is under contractual basis, convertible to permanent employment.