Manager, Planning & Engineering - Global Trade Services

Education: Bachelor's Degree or equivalent in Engineering, Business Administration or related field

Experience: Five (5) years of relevant work experience

As a manager, you are required to own the clearance technology, process and performance in collaboration with OPS to deliver the best-in-class customer experience for FedEx customers.

Key responsibilities:

• Clearance Technology management: Responsible for maintaining and deploying new systems and tech solutions including but not limited to AI/ML to improve customer experience and maintain regulatory compliance.
• Clearance Process Engineering / Re-engineering: Establishing design led clearance operations by auditing and updating SOP and validating with actuals. Updating Operation process to accommodate business needs e.g. new flight launch, etc.
• Clearance Performance management (Cost, Service): Owning full responsibility to improve OPS cost for clearance and performance for end customers.
• Clearance Operations manpower assessment: Working hand in hand with OPS to validate FTE needs and conducting ad hoc manpower assessment as needed.
• Team management: Managing a group of up to 8-9 engineers spread across NPAC and SEA markets.
• Risk management: Understanding risk due to technology/regulatory or other reasons and effectively collaborating with stakeholders for mitigation.

Key KPI’s:

• Clearance Operations Productivity
• Clearance cost per shipment & Staffing cost per shipment
• Clearance – On time performance, Cage Trace closure, Pre-clearance rate, Cage, etc.

Scope:

• North Pacific (NPAC) and Southeast Asia (SEA) markets

Key stakeholders:

• NPAC and SEA Clearance Operations
• Planning and Engineering
• APAC IT
• APAC Marketing – LMD, Product
• APAC Sales

Success criteria:

Success will be purely based on outcomes linked to quantifiable improvements in KPI’s listed above.