Manager, Organizational Excellence & Governance (OE&G)

The Manager, Organizational Excellence & Governance (OE&G), plays a key role in driving strategic initiatives that enhance Apex Harmony Lodge’s mission of empowering integrated person-centred care. This role focuses on strengthening the organization’s branding, quality management systems, governance, and risk management frameworks. The Manager will collaborate with internal and external stakeholders to ensure that AHL upholds the highest standards of care and remains a trusted leader in dementia care.

Key Responsibilities

• Corporate Communication and Branding:
• Brand Strategy Development: Lead the implementation of brand strategy that aligns with AHL’s vision and mission, positioning the organization as a leader in dementia care.
• Stakeholder Engagement: Lead the engagement and empowerment of strategic and community partners, donors, volunteers, and other key stakeholders to increase brand awareness and foster a strong emotional connection with AHL’s services.
• Customer Experience Enhancement: Lead initiatives to improve the customer journey across various touchpoints, ensuring that stakeholders—including families, caregivers, strategic and community partners, and donors—have a positive experience with AHL.
• Market Research & Analysis: Conduct research to identify trends, stakeholder needs, and emerging opportunities, using insights to refine AHL’s brand strategy.
• Brand Consistency: Oversee the implementation of branding guidelines, ensuring consistency across all communication materials, online presence, and physical environments.
• Marketing & Communication: Design and implement marketing campaigns to promote AHL’s brand and initiatives for online and physical presence, to reposition the Lodge.
• Strategic Planning and Organizational Excellence:
• Quality Management: Develop and implement a robust Quality Management System to ensure that AHL delivers consistent, high-quality services, setting new benchmarks.
• Operational Excellence: Work with department heads to design, update, and refine operational processes, ensuring alignment with quality standards and improving overall service delivery.
• Internal Audits & Compliance: Work with department heads to conduct internal audits to ensure compliance with external certification standards. Manage follow-up actions to address any non-conformities identified during audits.
• Continuous Improvement: Champion a culture of continuous improvement by analyzing feedback and performance data, identifying opportunities for process optimization, and implementing best practices.
• Performance Monitoring: Develop and track key performance indicators (KPIs) related to quality standards, ensuring that targets are met and reporting progress to senior leadership.
• Governance & Risk Management:
• Governance Framework Development: Design and implement governance frameworks that ensure adherence to AHL’s constitution, regulatory requirements, and industry best practices.
• Policy Review & Updates: Regularly review and update organizational policies and procedures, ensuring that they are current and compliant with evolving legal and regulatory standards.
• Risk Identification & Mitigation: Conduct risk assessments to identify potential threats to the organization’s operations, reputation, and financial health. Develop and implement strategies to mitigate these risks.
• Business Continuity Planning: Establish a Business Continuity Plan (BCP) to ensure that AHL can continue providing essential services during crises or disruptions. Lead BCP drills and training for staff.
• Transparency & Accountability: Promote a culture of ethical conduct, transparency, and accountability by ensuring clear communication of governance practices and expectations across all levels of the organization.
• Reporting & Documentation: Prepare detailed reports on governance and risk management activities for the Board and senior leadership, highlighting key insights and recommendations for improvement.
• ESG (Environmental, Social, and Governance) Strategy & Implementation:
• ESG Policy Development: Lead the formulation and implementation of ESG policies that align with AHL’s values and strategic goals, emphasizing sustainability and social responsibility.
• Sustainability Assessments: Conduct assessments to identify sustainability risks and opportunities, particularly in relation to environmental impact and community engagement.
• ESG Integration: Collaborate with departments to integrate sustainable practices into AHL’s operations, such as energy efficiency, waste management, and social outreach programs.
• Stakeholder Communication: Engage with staff, community members, partners, and donors to communicate AHL’s ESG efforts and achievements, fostering a shared commitment to sustainability.
• ESG Reporting & Compliance: Monitor and report on AHL’s ESG performance, ensuring compliance with relevant regulations and reporting frameworks such as GRI (Global Reporting Initiative) or other industry standards.
• Innovation & Best Practices: Stay informed about emerging ESG trends and best practices, leveraging insights to drive continuous improvement and innovation in AHL’s sustainability practices.
  
  

Key Competencies

• Strategic Leadership: Ability to develop and implement strategic plans that advance AHL’s mission and enhance operational effectiveness.
• Project & Change Management: Proficiency in managing large-scale projects and leading change initiatives, with a focus on achieving measurable results.
• Branding & Communication: Expertise in brand management, with the ability to communicate effectively across different channels and to diverse audiences.
• Analytical Thinking: Strong analytical skills to assess risks, measure performance, and identify opportunities for improvement.
• Data Analysis: Proficient in data collection, analysis, and sense-making, reporting to facilitate strategic planning and decision-making.
• Stakeholder Management: Skilled in building and maintaining relationships with stakeholders, including government agencies, community partners, donors and corporate sponsors.
• Problem-Solving: Creative and resourceful problem-solver with a focus on finding innovative solutions to complex challenges.
• Ethical Conduct: High standards of integrity and professionalism, with a commitment to fostering a culture of transparency and accountability.
  
  

Requirements

• Education: Bachelor’s degree in Business, Management, Public Administration, or a related field. An advanced degree (e.g., MBA or Master’s in Strategic Management) is preferred.
• Experience: At least 5 years of experience in organizational development, governance, quality management, or a related field, with a proven track record of leading successful projects.
• Regulatory Knowledge: Strong understanding of legal, regulatory, and compliance requirements within the social service or non-profit sector.
• Project Management Certification: PMP or equivalent certification is a plus.
• ESG Expertise: Experience in developing and implementing ESG frameworks, with a solid understanding of sustainability reporting standards (e.g., GRI, TCFD).
• Communication Skills: Excellent written and verbal communication skills, with experience in crafting reports and presentations for senior leadership.
• Interpersonal Skills: Strong ability to engage with a diverse range of stakeholders and work collaboratively across different functions.
• Leadership & Mentoring: Demonstrated ability to lead and inspire teams, fostering a positive and productive work environment.
  
  

Qualifications

Interested applicants are invited to email detailed resume, stating qualifications, experience, current and expected salaries, contact number and a recent photograph to:

Email: recruit@apexharmony.org.sg