Manager, NCIS (Home & Community)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position
The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS). It is the only public cancer centre in Singapore treating both paediatric and adult cancers in one facility.

The incumbent is to oversee various aspects of NCIS services in the community (NCIS-on-the-go (NOTG) & NCIS @ Home) to ensure quality patient care and operational efficiency. He/She is also to ensure that cancer patients receive comprehensive, compassionate and effective care within the local community. This involves strategic planning, team leadership, patient-focused care, financial management, quality improvement, community engagement, and embracing technological advancements to improve outcomes and patient experiences.

Key Responsibilities

1. Oversees the development and implementation of current and new NCIS Home & Community programmes and services
   
   • Patient Flow Optimisation
     • Developing and implementing strategies to streamline patient flow and minimise wait times
     • Coordinating scheduling of appointments, treatments and procedures to maximise efficiency
   • Expansion of NOTG services
     • Identifying areas in the West to create new partnerships and expand NOTG services in the community
   • Data analysis
     • Analysing operational data to identify trends, patterns, and areas of improvement
     • Generating reports and dashboards to track key performance indicators and outcomes
   • Staffing
     • Providing training and professional development opportunities to ensure staff competence and compliance with best practices
   • Budgeting and Financial Management
     • Monitoring expenses and revenue to ensure financial visibility and sustainability of operations
     • Projecting financial expenses and budget based on trend
   • Collaborations and communications
     • Facilitating communication and collaboration between clinical departments, administrative staff, and operational issues
2. Oversee collaboration for patients going to NUPs (NHGD and NUHD) for taking blood
   
   • Work with the NUPs to ensure the contracts are renewed
   • Ensure timely billing and payment to NUP for the services tendered by NUPs
3. Oversee NCIS Homecare services

Key Requirements

• Minimum Bachelor’s degree. Degree in Healthcare or a related field is an advantage. A Master’s degree in a relevant field is preferred.
• Minimum of 5 years of experience in a related healthcare field with at least 1 to 3 years in a management or leadership role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities.

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together. Working in healthcare offers satisfaction that extends far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning. Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.