Manager, Marketing

This role involves leading a team of marketing professionals who manage digital capabilities across the customer journey. The team is responsible for requirement gathering, software release, and production support while software is developed through collaboration with the global development teams. The manager must keep track of the latest digital trends and emerging technologies globally and locally here in APAC and must identify and champion relevant digital innovations to enhance customer experience while improving key business KPI (NPS, revenue, expenses, etc.). The position requires a deep understanding of customer needs, competitive offerings, analytical expertise as well as up-to-date knowledge on technology trends.

Key Responsibilities:

1. Lead a team of marketing professionals who oversee digital capabilities from requirement gathering to software deployment and production support through close partnership with in-house global software development teams.
2. Stay current with the latest technologies and digital trends globally and locally to champion and drive implementation of digital innovations for APAC business units.
3. Continuously improve digital customer experience along the customer journey, impacting P&L positively both on revenue and expenses.
4. Develop a deep understanding of customer expectations and experiences along with competitive offerings, well-versed in analytics both in digital and non-business domains.
5. Collaborate closely with customer-facing and back-office teams in APAC, local teams across the markets, and global stakeholders.

Education: Bachelor’s degree or equivalent in marketing or related field

Experience: Five (5) years experience in Marketing Management with proven results in market or other relevant domain.

FedEx is an equal opportunity/affirmative action employer and is committed to a diverse, equitable, and inclusive workforce.