Manager, IT Change Management

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As an IT Change Manager, you will oversee and control the process of implementing changes in IT systems while ensuring alignment with the company’s strategic objectives, maintaining operational stability, and minimizing risks. You will be responsible for assessing change requests, coordinating with stakeholders, and ensuring proper risk evaluation and mitigation strategies are in place. This position has a direct impact on operational plans and goals, ensuring seamless transitions while maintaining business continuity.

What you will do

• Oversee IT Change Management by reviewing and approving Change Requests in CAB meetings, ensuring business prioritization and ROI, engaging key stakeholders (PMs, PGO, WSA IT, vendors), and harmonizing processes across WSA IT, especially for validated key systems.
• Manage solution delivery schedules from various stakeholders, including vendors, through the full SDLC, coordinating with WSA IT testers and PGO until deployment, while ensuring compliance with computer system validation and good documentation practices.
• Lead IT Change Management staffing by training team members, ensuring necessary skill sets, and overseeing talent acquisition, from CV selection to interviews and onboarding.
• Maintain the IT Change Management Dashboard, including the Financial Dashboard, and regularly present KPI reports to management using JIRA/Smartsheet.

What you bring

Experience

• Bachelor's degree in Computer Science, Industrial Engineering, Information Systems, or a related field.
• 3+ years of experience in IT Change Management and Project Management within the Medical Device industry.
• Strong understanding of the full Software Development Life Cycle (SDLC) and Good Documentation Practices.
• Experienced leading teams in the Medical Device industry.
• Proficiency in IT Change Management tools such as JIRA and Smartsheet, including their integration.

Personal competencies

• Excellent communication and presentation skills.
• Strong leadership with the ability to drive initiatives and ensure successful implementation.
• Confident in challenging stakeholders to align with business objectives and best practices.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.