Manager, HR Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The incumbent is to be responsible for a broad range of Operational HR services to meet employee-related business needs and to ensure that the HR Operations function is audit ready at all times.

Manage the daily HR operations

1. Manage the delivery of pre-employment screening via the approved vendor ensuring that all new employees are effectively screened according to the HR Principles & Guidelines.
2. Ensure that all HR operational processes e.g. onboarding, work pass administration, leave administration, benefits administration, performance management, offboarding are implemented in a timely manner.
3. Ensure that payroll advice is submitted to the vendor accurately and timely, prepare payroll related documents such as headcount and payroll reporting, bonus provision.
4. Responsible for income tax reporting such as preparing IR8A, appendices such as shares gain, car park, temp accommodation.
5. Ensure the accuracy of the invoices for HR related services are raised and paid promptly.
6. Conduct briefing session for new hires.

Process Improvement

1. Continuously seeking to leverage Workday system by ensuring that PSS HR processes are automated wherever possible.
2. Working with the internal Workday HR team, consider creative solutions for the additional use of the system to deliver business outcomes.
3. Streamline and automate HRMI reporting via Workday wherever possible.
4. Manage the processes to ensure data integrity in Workday.

Vendor Management

1. Manage HR Operations' vendors in line with the prevailing Group vendor management policy.

Business delivery and client management

1. Utilize feedback given by clients, employees and product providers to evaluate and improve employees' experience.
2. Deliver operational experience and expertise to the formation of projects that contribute towards exceptional employee service, explore opportunities and identify negative threats.

Ad Hoc duties/projects

1. Ad hoc projects assigned.

Job Specifications

1. University degree, preferably with an emphasis in a relevant HR discipline.
2. HRIS and data analytics experience – Workday preferred.
3. Contract and vendor management experience.
4. Project management skills (trainable if required).
5. Experience of delivering process review and improvement.
6. Experience of managing and transforming Payroll Operations.
7. Displays the following soft competencies: formal presentation, building strategic client relationships, planning and organizing, analysis/problem solving, influence, collaboration, performance management and negotiation.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.