Manager, Healthcare Performance & Innovation Office (HPIO )

• Our client is a well-known healthcare group with operation in various medical services.
• Stable work environment
• Career progression

Summary of role

Reporting to the Deputy Director of HPIO, you will be responsible for driving and supporting continuous improvement and innovation initiatives to improve quality of care, patient safety, productivity and experience of both patients and employees in SACH and community care.

Responsibilities:

• Support hospital leadership in developing, planning and implementing continuous improvement and innovation programmes, adhering to the National Standards of Healthcare Work.
• Develop, conduct and customize training and hands-on application programmes in Lean Thinking, RCA and Design Thinking methodologies.
• Facilitate events, projects and workshops, providing advice on Rapid Improvement (RIE), Process Preparation (2P) and 6S.
• Provide guidance to a pool of in-house trained facilitators.
• Drive and support innovation and digitalization efforts.
• Introduce and administer hospital Quality Improvement Project awards.
• Organize the annual Quality & Safety Festival.
• Coordinate MOH and AIC initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze survey data and follow-up with improvement efforts.
• Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross-institutional improvement projects.
• Any other tasks as assigned by HOD.

Requirements:

• A degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science.
• Certified Lean Six Sigma Green or Black Belt is a must for candidates without healthcare experience.
• At least 5 years of relevant work experience in healthcare.
• Experience in facilitating workshops and conducting training.
• Experience in applying Design Thinking framework and other human-centric design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and the building of wireframes, clickable or physical prototypes is highly preferred.
• Experience in design and marketing will be an added advantage.
• Excellent planning, analytical, problem solving and communication skills are essential.
• Is highly self-motivated and driven, possessing a positive can-do attitude and the perseverance to overcome challenges.

Please email your resume in a detailed MS Word format to jovian.tay@peopleprofilers.com providing the following details:

1. Current & Expecting Salary
2. Date Available
3. Reason to leave each job

We regret that only shortlisted candidates will be notified.

Job ID: L569WRV3

People Profilers Pte Ltd

Posting Personnel: Jovian Tay, Principal Consultant

DDI: +65 6950 9742

Address: 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1110579