Manager, FAM @ Family Service Centre

Responsibilities

1. Oversee Operations & Management of Programme

• Having clear understanding of the requirements and scope of services as determined by MSF, described in the respective service and funding models.
• Seeing to the recruitment and hiring of all staff members required to support the operations of the service, supported by MWS HR Team.
• Liaising with MSF on matters relating to funding, compliance, and other such operational issues.
• Seeing to the set-up of the permanent office, supported by MWS Facilities team where required.
• Liaising and coordinating with various stakeholders, both internal and external, to create awareness.
• Establishing desired clinical and service standards of the Programme.
• Ensure supervisors and social workers’ compliance to professional processes (e.g., use of tools and templates, adherence to practice policies) and Service Standards Requirements (SSRs).
• Establish compliance to financial controls and SOPs for finance and admin teams (facility, financial and ad hoc programmes management).

2. Audit Compliance

• Ensure audit compliance for all annual audits by MSF and MWS.

3. Clinical & Service Excellence

• Manage and regularly review operational and clinical processes to ensure that they meet the desired service standards of the programme.

4. Team Management & Professional Development

• Provide platforms for sharing and training of team members to help them improve their skills.
• Offer supervision and coaching for team members.

5. Outreach & Engagement

• Provide platforms for sharing and training of external stakeholders.
• Represent in media queries, where required, and/or other public relations platform, in consultation with MWS Communications & Engagement Team.
• Create synergies and opportunities for exchange and education.

6. Other Duties

• Undertake any other duties as assigned by the Group Director, Family Services and Associate Director - Strategic Development, Family Services.
• Support the development of new programmes and services, when required.

Job Requirements

• Master / Bachelor / Post-Graduate Diploma in Counselling or Social Work.
• At least 5 years of experience in the sector doing Social Work or Counselling.
• Minimum 2 years of experience in supervision of staff.
• Registered counselor with SAC preferred.
• Demonstrate sound and updated professional knowledge and skills in Counselling.
• Strong clinical, supervision and leadership skills.
• Able to handle risk cases and critical incidents required in casework and Counselling.
• Good analytical skills with a critical mind.
• A team player.
• Able to multi-task and work independently.
• Proficient in written and oral communication.