Manager, Distribution Compliance - Asia Pacific

Job Description - Manager, Distribution Compliance - Asia Pacific (APA014HV)

Job Number:

APA014HV

Work Locations:

Hilton - Area Office - Singapore
3 Temasek Avenue #14-01/05 Centennial Tower
Singapore 39190

The Distribution Compliance Team is responsible for rate parity monitoring across all the third-party distribution channels, ensuring compliance with Hilton brand standards, and upholding Hilton’s product distribution strategies. As Manager, Distribution Compliance, you will play an important role in proactively guiding and supporting Hilton hotels and our accredited online third-party channels (including wholesalers and Online Travel Agencies) in driving direct channel competitiveness, so as to foster customer trust and increase revenue via direct channels.

Your role is important and below are some of the fundamental job duties that make your work unique.

• Support the rate parity program with a specific focus on the APAC region
  
  • Serve as the first point of contact in the region
  • Respond to property and channel questions and issues with the rate parity program
  • Drive hotel adoption/use of Fornova, our rate monitoring tool
• Identify and implement new enhancements to the rate parity program
  
  • Provide feedback to Fornova on enhancement needs and opportunities, so they can be incorporated into the product roadmap
  • Collaborate with peers in other regions to identify program opportunities, and resolve issues
• Partner with regional account teams to meet enterprise objectives
• Own compliance relationships with key regional accounts in partnership with account managers
• Own internal key stakeholder relationships within the region and global to drive APAC compliance goals
• Proactively organize hotel training webinars, and/or guides to share best practices to improve rate parity
• Drive new hotel awareness of the rate parity program, including onboarding and adoption of Fornova
• Monitor program effectiveness, and provide progress reports, to ensure continued focus on compliance
• Train and support the Analyst, Distribution Compliance, as needed

You have these minimum qualifications:

• Thought-leadership: forward-thinking mentality with the ability to collaborate while advocating for new ideas
• Collaboration: building consensus and developing relationships
• Curiosity: a love for learning and analytic skill
• Problem-solving: an ability to resolve issues optimally and creatively, while maintaining a high level of flexibility, professionalism, and integrity
• BA/BS Bachelor’s Degree in Hospitality, Business Administration, or related major
• 5 years of related experience
• Proficiency in Chinese language (spoken and written) to support Greater China & Mongolia (GCM) hotels and investigate compliance issues on China-based platforms

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!