Manager, Customer Support

Job Description

A new opportunity has arisen for a skilled Manager, Customer Support like you, to oversee and bring expertise to our team.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

Key Accountabilities:

1. Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
2. Responsible for Marine Product Support.
3. Support the Customer Care Center Duty Manager.
4. Attends to all technical enquiries and work with Factory's Level 3 and R&D.
5. Provide leads and support to After-Sales Dept.
6. Coordinates service recoveries, support installation and commissioning.
7. Provide on-site investigations/troubleshooting in the APAC region when required.
8. Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
9. Coordinates with Failure Analysis Center to carry out FAC as required.
10. Any other Support Requirement to the region.

Qualifications and Skills:

1. Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
2. At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
3. Experience in ship building industry an advantage.
4. Good knowledge of Customer Service/ After Sales matters.
5. Ability to understand electrical and mechanical drawings, specifications and documentations.
6. Good coordination, troubleshooting, logical- and analytical skills.
7. Good computer skills and good familiarity with relevant software and information sources.
8. Strong drive and initiative with the ability to work under pressure and highly independent.
9. Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
10. Able to travel when required.

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer optimum performance

Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.

Job Category

Service Operations

Posting Date

18 Oct 2024; 00:10