Manager, Customer Support

Manager, Customer Support

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Locations: Singapore

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: JR6119407

Job Description

A new opportunity has arisen for a skilled Manager, Customer Support like you to oversee and bring expertise to our team.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

Key Accountabilities:

• Customer Support to clarify technical requirements for all MTU, OM/LPR & Detroit Engines and systems.
• Technical support including troubleshooting problems with Distributors, Service Partners OEMs, and customers.
• Supervise installation and commissioning work for all MTU, OM/LPR & Detroit Industrial engines in the region.
• Conduct, with relevant MTU support groups, installation and commissioning discussions, pre-installation checks for all MTU Engines internally and with OEMs.
• Review relevant service information pertaining to all MTU, OM/LPR & Detroit Engines Industrial products.
• Review PIDs, installation reports, and travel reports pertaining to commissioning and field service work.
• Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
• Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise.
• Coordinate field work and service recovery with local service partners and Distributors.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Provide leads and support to Sales Dept.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.
• Assist diagnosis of problems on other applications if required.

Requirements:

• Minimum Diploma/Degree in Engineering (Mechanical or Mechatronics).
• At least 5 to 10 years working experience with engine background but open for consideration if the attributes fit; will consider for senior engineer/assistant manager level.
• Good planning/coordinating skills and able to handle customers will be a BIG plus.
• Good presentation skills.
• Must be able to travel as and when required.
• Pro-active team player, able to take pressure to meet tight timelines, good follow-ups and hands-on type.

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer optimum performance

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.

Job Category

Service Management

Posting Date

04 Nov 2024; 00:11