Manager, Corporate Communications (Healthcare) Ref: PP

We are seeking a dynamic and creative individual to join our Service Operations team to drive internal communications, promote service excellence, and foster a culture of ‘Incredible Care’ across the organization.

This role combines strategic communication planning, content creation, campaign execution, and staff engagement to enhance service identity and recognition.

Key Responsibilities:

• Plan and maintain a comprehensive calendar of service-related events and initiatives across Service Operations.
• Develop and manage clear, consistent messaging for ‘Incredible Care’ initiatives, including crafting key communications for senior management and producing service-related collaterals.
• Oversee and maintain internal communication platforms such as the intranet, website, digital displays, and printed materials to ensure alignment and visibility of Service Ops initiatives.
• Serve as the custodian of the Service Operations corporate identity, ensuring all visual and written content reflects the department’s core values and service ethos.
• Curate, update, and manage service-related content across internal and external platforms, ensuring timely, relevant, and engaging messaging.
• Collaborate on institutional initiatives (e.g., Project Red Roof) that enhance patient and visitor experiences, contributing communication and engagement expertise.
• Identify and craft impactful service stories for hospital-wide dissemination, including award submissions, recognition programmes, and morale-boosting features.
• Drive service excellence campaigns and staff engagement initiatives such as thematic months, storytelling, contests, and recognition efforts.
• Develop and deliver bite-sized training or onboarding sessions to reinforce service values among staff.
• Design metrics and feedback mechanisms to evaluate the impact of communication efforts through surveys, usage data, and KPIs, using insights to refine strategies.
• Liaise with cross-functional teams to gather stories, updates, and feedback, ensuring communications are relevant and inclusive.
• Maintain a repository of service-related success stories, testimonials, and visuals for use in campaigns, publications, and recognition events.
• Stay current with communication trends and service innovation practices to continuously enhance internal engagement strategies.
• Support crisis and change communication efforts where necessary, working closely with relevant departments.

Requirement

• Bachelor's Degree in Marketing Communications / Public Relations
• Minimum 5 years of relevant working experience

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.