Manager, Compliance & Enforcement

[What the role is]

The Travel Agents & Tourist Guides (TATG) Division is seeking a dynamic, passionate and self-driven individual to be part of the Compliance and Enforcement (C&E) team that oversees regulatory matters concerning Travel Agents (TA) and Tourist Guides (TG). The role involves handling feedback from members of the public and stakeholders, developing operational plans and enforcement initiatives for industry compliance. Additionally, the officer will conduct investigations into contraventions under the Singapore Tourism Board Act 1963 and the Travel Agents Act 1975.

[What you will be working on]

As a member of the C&E team, you will play a key role in ensuring industry compliance with legislation and licensing conditions for TA and TG licensees. You will develop and execute proactive strategies to enhance compliance, including planning and operationalizing industry checks. You will also leverage data analytics and statistics to identify industry lapses, driving resource-efficient initiatives.

A key aspect of your role will be taking timely and appropriate regulatory action against non-compliant licensees to uphold industry standards. When necessary, you will conduct investigations into non-compliance, unlicensed operations, and complaint cases. This includes interviewing and recording statements from relevant parties, gathering evidence, and preparing investigation reports to recommend enforcement action. You will also work closely with Legal/AGC to support prosecution where required.

Additionally, you will collaborate with other government agencies on joint operations and investigative work, ensuring a coordinated approach to enforcement. You will also conduct regular reviews of internal regulatory frameworks and SOPs to ensure compliance and enforcement efforts remain effective and relevant to the tourism landscape.

[What we are looking for]

1. At least 3 years of working experience in the areas of compliance, enforcement and investigations
2. Familiar with legislation, Penal Code, Criminal Procedure Code and other related legislation in the conduct of C&E work
3. Good verbal and written communications skills
4. Ability to work independently and as part of a team
5. Enjoy challenges and problem solving
6. Resourceful in obtaining information, data and ground sentiments