Manager, Communications

Company description:

The National Healthcare Group (NHG) is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Care is provided through an integrated network of seven primary care polyclinics, acute care and tertiary hospitals, national specialty centres and business divisions. Together they bring a rich legacy of medical expertise to our philosophy of integrated patient-centred care.

NHG's vision is "Adding Years of Healthy Life". This vision goes beyond merely healing the sick to the more difficult and infinitely more rewarding task of preventing illness and preserving health and quality of life. With some 22,000 staff, NHG aims to provide care that is patient-centric, accessible, seamless, comprehensive, appropriate and cost-effective.

As the Regional Health System (RHS) for Central-North Singapore, it is vital for NHG to partner and collaborate with stakeholders, community advisors, and voluntary welfare organisations. Together with our patients, their families and caregivers, we aim to deliver integrated healthcare services and programmes that help in Adding Years of Healthy Life to all concerned.

The Population Health Office (PHO) of the NHG Population Health Campus (PHC) drives and supports the strategic development and implementation of the Population Health Transformation of the National Health Group (NHG), in synchronisation with national population health strategies and key programmes: Healthier SG and Age Well SG.

The Planning section supports the three missions of PHC - Population Health, Community Care, Primary Care - through strategy and workplan development, performance monitoring, engagement and communications, digital strategy to drive the transformation and scaling up of the preventive care system and aged care system, in close collaboration with the transformation of the acute care system.

The Manager, Communications, in Planning, is responsible for public communications, community communications and internal communications to drive the objectives of PHC. The role is also responsible, in collaboration with Group Corporate Communications, for the identity and branding of PHC, in its engagement with residents, partners, external and internal stakeholders. The key goal of public communications is to create and sustain positive understanding and reputation of PHC's people, work and attainments. The key goal of community communications is to activate residents and their communities for pro-active and self-sustaining health behaviours, and communications with partners and other external stakeholders to promote and facilitate collaboration for the integrated care of residents. The key goal of internal communications is to achieve alignment of work, values and mission of PHC.

Major Duties & Responsibilities

Community Communications

Plan and manage the communication efforts for the following:

• Engagement of Residents and Communities for health activation
• Engagement and collaboration with NHG partners, in support of the integrated care for Residents and Population Health Transformation
• Plans supporting the NHG's 15M years of healthy life campaign

Public and Corporate Communications and Branding

• Plan and execute communication plans supporting the Population Health Campus' initiatives
• Support the management of media relations to build relationships with media, secure coverage and manage crisis
• Support efforts in creating a strong brand identity which advances our population health goals
• Support executive communications by crafting messages, speeches and online posts

Internal Communications

• Plan and execute internal communications and engagement for PHC staff in support of PHC culture and goals
• Plan and execute internal communications for other stakeholders in NHG in support of PHC goals

Job Requirements

Education/Training/Experience

• Good bachelor degree in any discipline
• Preferably with at least 8 years of relevant working experience in Community, Communications and or Healthcare sector and/or strong background in the areas of engagement and communications
• Demonstrated leadership, teamwork, abilities in managing internal/external stakeholders with diverse interest in a dynamic environment
• Experience in delivering projects of similar nature across the full life cycle
• Must possess strong forward planning, strategic thinking, administrative and project coordination skills

• Strong written, analytical and communication skills
• Proficient in various computer applications, including Microsoft Word, Excel & PowerPoint

• System-thinker with problem-solving skills in a dynamic and unstructured work environment
• Good interpersonal & communications skills and ability to manage stakeholders from diverse backgrounds at various levels of seniority

Personal Attributes

• Mature in disposition in relation to personal character
• Strong self-discipline, sense of responsibility & determination
• Ability to work independently
• Self-motivated and result oriented
• Resourceful and able to work in ambiguous situation with a can-do attitude.
• Strong team player that is team & organisation focused, with the ability to build and maintain harmonious working relationships with internal/external stakeholders
• Attention to detail and able to multi-task and manage various project elements and timelines
• Demonstrate ability in leading and nurturing peers