Manager, Category Management & Business Development, iShopChangi (Beauty)

Company description:

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi's presence beyond Singapore's shores through consultancy projects and investments in foreign airports. Come join us today!

Job description:

We are hiring! If you have a strong passion in eCommerce and omni-channel retail, a strong desire to be part of a dynamic and expanding team driving business transformation, possess an inquisitive mind for continual discovery and a strong understanding of beauty, join us now!

Overview: You will be a key member of the Business Development Team and will take on the role of a Category Manager to oversee the expansion of your Category. Your core responsibilities will be in Category Management to achieve various growth segments in the assigned categories. You will be heavily supported by the marketing and operations team to grow your category.

To excel in this role, you will need to have a deep passion in the category, strong industry contacts/networks, possess strong salesmanship and business acumen. You should be adept in managing multi-stakeholders and be comfortable in analytics and senior management engagement.

Responsibilities: As the Category Manager, you will devise the growth strategy and conduct competitive analysis of the business landscape to identify competition and growth opportunities. You will lead the translation of plans into execution, including leads cultivation, driving negotiation, and contracting of partnerships. Specifically, this includes:

1. P&L Responsibility
   • Responsible for P&L of the category under your care
   • Devise and implement the merchandising mix and onboarding strategy to achieve the sales, revenue, and category leadership performance in the trade
   • Responsible for Category Performance Analysis & Reporting
2. Merchant Acquisition
   • To lead the merchant acquisition efforts including prospecting, negotiating and development of necessary marketing tools
   • To be responsible for the merchant onboarding up to point of contracting and/or renewals, before handing over to the Operations Team for onboarding ops and day-to-day support
3. Account Management
   • In charge of the accounts and sales targets of merchants under your care
   • Continually review the performance of your merchants, work with them to strategically conceive new business ideas to grow performance which may include range expansion, marketing or partnerships etc.
   • You shall continually maintain good relationship and provide value add to your partners to improve performance on the platform
4. Business Development
   • To work closely with the Business Head to develop new business ideas to improve performance
   • Drive the entire business pitch and implementation for new ideas such as business case analysis, seeking management buy-in, operationalization and budget/ROI management

Key Performance Measurements include:

• Category P&L Performance
• Sales
• Merchant Acquisition
• Product Range Expansion
• First-to-Launch or Exclusive Brands/Products/Concepts introduced
• Merchant Satisfaction
• New Business Development Ideas & Implementations

Requirements:

• Degree Holder with at least 5 years of relevant experience
• Merchandising, eCommerce and/or marketplace experience is necessary
• Strong industry networks and contacts in the relevant industry will be preferred
• Good communication skills, both written and presentation