Manager

Job Title

Manager

Job Description Summary

This role reports to the Head of Venue Management Team and leads a team of Property Executives and Property Officers. He/She is involved in both strategic (mid and long term) planning and day-to-day operations, particularly in relation to Kallang Tennis Hub, Kallang Football Hub, Commercial, Precinct & Carpark Management. Areas of responsibility include:

• Manage two new developments of Kallang Tennis Hub and Kallang Football Hub
• Oversee Sports Hub Commercial Venue Management team
• Building and grounds maintenance
• Soft Services such as Cleaning, Waste Management, Landscape, Pest control
• Venue health and safety
• Lifecycle Replacement Projects
• Tenants, partners, stakeholder office space

In addition to functionality and readiness of venues, he/she will ensure any helpdesk / TAM Case related to FM are responded to and closed within the stipulated response time, avoiding any Fees Deduction due to performance or availability.

Job Description

About the Role:

• Develop and maintain equipment assets register for the Venue and formulate an appropriate equipment replacement program.
• In consultation with the Sports Hub FM – Hard Services Team, ensure detailed routine and preventative maintenance planners are followed, such that all facilities are maintained to agreed standards, operation and available in accordance to Zone Data Sheet.
• Ensure that the technical and facility requirements of the Venue Safety and mandatory Certificates are renewed, valid and effective records are kept.
• To support KASM Venue Operations on event variable cost that includes cleaning and waste, facility attendant (FA), utilities and other event requirements. Where appropriate take on the role of event manager for specified events.
• Supervise, organise and manage team members to upkeep the venue and event spaces safe, clean and hygienic, facilities operational at all times.
• Prepare venue prior to event bump in and reinstate venue after event bump out. During this period, venue manager must keep a record and condition of asset handover and account for any damages or missing assets at the end of the event. Provide damage cost to Venue ops to seek reimbursement from hirer.
• From condition assessment develop 5-year Life Cycle replacement plan based on priority within budgetary cost and target date to complete.
• Manage and ensure life cycle project delivers the expected outcome, within approved budget and complete on target time.
• To attend and assist on investigation, determine possible root cause and respond to complaints from members of the public related to Venue facilities and service delivery. Together with SFSQ members recommend and put in place mitigation measures.
• As Work Authorisation (WA) approving manager, he must exercise due diligence before approving multiple parties' work and de-conflict with events.
• Venue Manager must regularly check to ensure all work within venue are carried out safely and comply with WSHA and SSH safety standards and requirements.
• Venue Manager must manage venue risk register on fragile surfaces and risk assessments. Periodically review the register, hazard and risk associated ensuring control measures are adequate and relevant.
• Take accountability and ownership of Workplace Safety & Health (WSH) standards and outcomes in building up a Safety Culture.
• To manage and execute Variation as well as Ad hoc project to meet project timeline without jeopardising venue event and operation.
• In the absence of Venue Head, Venue Manager will step-up the role overseeing day to day duty, work closely with partners and stakeholders on sitewide matters, enquiries and FM support matters.
• Act as the Deputy of the Venue Head.
• Carry out duties to help support the Company’s core values.
• Perform any related duties as required and directed.

About You:

• Minimally University Degree in Engineering or Facilities Management or other relevant qualifications.
• At least 3 years of working experience in Facilities Management (Sports or event venue is preferred).
• Candidate with project management experience will be an added advantage.
• Able to work long hours and over weekends during event period.
• Strong analytical skills, creativity, and positive attitude.
• Strong organisation and leadership skills.
• Good communication to all levels.
• Strong work ethic, dependability & responsibility, adaptability, honest integrity.
• Work safely, teamwork, initiative, self-advocacy, customer service, reliability.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”