Management Assistant Officer (Housing Services)

Job Description

• Assist with the pre-opening of new hostel, including taking over the premises, setting up the property and relevant operation systems, and making necessary purchases for the hostel operations.
• Handle day-to-day front counter services, including manning the hotline, general mailbox, and assisting walk-in customers.
• Administer room bookings, including mass check-ins/outs for students, conference delegates, and appointed residential staff (Masters, Resident Fellows).
• Work with vendors and colleagues to fine-tune the implementation of mobile key solutions for the hostel rooms.
• Manage booking procedures for common facilities in the student hostel, ensuring these facilities are continually maintained and prepared for the NUS community at all times.
• Engage proactively with residents and colleagues of the Residential Life (RL) office to ensure feedback and requests are attended to in a timely manner.

Qualifications

• Diploma in hospitality management with a minimum of 5 years of experience in frontline customer service.
• Technology-savvy.
• Proficient in MS Office.
• Excellent communication and interpersonal skills.
• Presentable and well-groomed.
• Positive attitude, with excellent teamwork skills.

More Information

Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department: Campus Life
Employee Referral Eligible: Yes
Tenure: 2-year Contract
Job Requisition ID: 25601