Management Assistant Officer (Housing Services)

Job Description

1. Assist with the pre-opening of new hostel, including the taking over of the premises, setting up the property and relevant operation systems, necessary purchases for the hostel operations, etc.
2. Handle day-to-day front counter services, including manning the hotline, general mailbox, and walk-in customers.
3. Administer room bookings, including mass check-ins/outs for students, conference delegates, and appointed residential staff (Masters, Resident Fellows).
4. Work with vendors and colleagues to fine-tune the implementation of mobile key solutions for the hostel rooms.
5. Manage the booking procedures of common facilities in the student hostel, ensuring these facilities are continually maintained and prepared for the NUS community at all times.
6. Proactively engage with residents and colleagues of the Residential Life (RL) office to ensure their feedback and requests are attended to in a timely manner.

Qualifications

1. Diploma in hospitality management with a minimum of 5 years of experience in frontline customer service.
2. Technology-savvy.
3. Proficient in MS Office.
4. Excellent communication and interpersonal skills.
5. Presentable and well-groomed.
6. Positive attitude with excellent teamwork skills.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department: Campus Life

Employee Referral Eligible: Yes

Tenure: 2-year Contract

Job Requisition ID: 25601